Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ALSU BESHATOVA

Twin Falls

Summary

Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction. As well as Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Coordinator

Aspen Dental
06.2024 - 08.2025
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.

Infant and Toddler Aid

Headstart Daycare
11.2024 - 02.2025
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.

Technician / Receptionist

I care optical
11.2022 - 08.2023
  • Prepared for upcoming appointments by pulling charts, preauthorizing insurance and readying paperwork.
  • Supported operations with expertise in administrative support, patient care and file management.
  • Scribed for optometrists with detailed and accurate system updates.
  • Prepared work orders with accurate patient measurements.
  • Served patients with broken or damaged glasses.
  • Troubleshot minor equipment issues or arranged for repairs.
  • Assisted patients in selecting appropriate eyewear based on prescription requirements and personal preferences.
  • Scheduled appointments for follow-up visits or referrals to specialists when needed.
  • Managed inventory of contact lenses, frames, and other optical supplies.
  • Maintained patient records by updating medical histories and entering exam results into electronic database.
  • Cleaned and sterilized examination instruments after each use according to office protocol.
  • Anticipated guest needs, delivering exceptional customer service to exceed expectations.
  • Coordinated office cleaning and lobby organization for office and meeting areas.
  • Routed messages, coordinated appointments and directed personnel to various departments.
  • Answered questions regarding company pricing and policies.
  • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.

Registered Medical Assistant

Westside Dermatology
08.2022 - 11.2022
  • Documented information required for patients' specimens and tests completed.
  • Assisted clinicians with in-office procedures.
  • Completed intakes, measuring vital signs and documenting symptoms.
  • Supported medical staff by answering phones and preparing supply orders.
  • Reviewed test results for completion and abnormalities.
  • Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
  • Sterilized instruments and maintained clean work environment.
  • Collected and processed lab specimens for testing.
  • Performed routine laboratory tests on blood, urine, and other specimens.
  • Smoothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions.

phlebotomist

Biolife Plasma center
11.2021 - 10.2022
  • Educated potential donors about importance of donating plasma and impact it has on patients in need.
  • Responded quickly to adverse donor reactions, administering first aid as needed and contacting medical staff.
  • Participated in continuing education opportunities to stay up-to-date on industry best practices and advancements in technology.
  • Assisted in training new technicians on proper procedures for plasma collection and donor care.
  • Disposed of biohazardous waste materials properly according to established guidelines.
  • Provided post-donation care instructions to donors, addressing any concerns or questions they may have had.
  • Promoted positive atmosphere within center by engaging with donors professionally and courteously.
  • Coordinated communication between team members during high-volume periods or emergency situations.
  • Maintained clean and sanitized work area, tools and equipment to avoid diseases and contamination.
  • Verified matching tube, patient, and test information, carefully checking all details at each stage.
  • Minimized safety hazards with proper disposal of sharp objects into approved containers.
  • Labeled samples with medical record number before delivering to lab.
  • Collected blood from veins using vacuum tube, syringe, or butterfly venipuncture methods.
  • Determined donor suitability based on medical histories and current vital signs.

Phlebotomy Clinical

Uw neighborhood clinic
07.2021 - 10.2021
  • Minimized patient discomfort using physical techniques and friendly communication.
  • Applied pressure at site, stopping bleeding before bandaging.
  • Collected, stored and prepared blood samples for laboratory testing per written specifications and established protocols.
  • Enforced and followed established and updated laboratory policies and procedures.
  • Upheld data security and HIPAA compliance using multiple identification points and document verification.
  • Handled centrifuging, pipetting and preparation for send out.
  • Assessed veins, using judgment and accommodating patient preference.
  • Selected vein, avoiding base of inner wrist and other high-risk areas.
  • Monitored patient for adverse reaction and used appropriate intervention.
  • Prepared blood draw and collection instruments and equipment in sterile environment.
  • Received pre-collected specimens and prepared for on- and off-site testing.

Barista / Floor Associate

Target
08.2020 - 07.2021
  • Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
  • Prepared and served coffee, tea and hot cocoa.
  • Suggested food and pastry items to complement beverage orders.
  • Fulfilled orders to exact customer specifications for optimum satisfaction.
  • Prepared beverages with speed and accuracy to minimize customer wait times.
  • Cleaned and sanitized work areas and utensils.
  • Described menu items and suggested products to customers.
  • Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer.
  • Participated in ongoing training sessions to stay updated on industry trends, products, and techniques.
  • Demonstrated knowledge of various brewing methods, bean types, and flavor profiles when assisting customers with selections.
  • Offered samples of new menu items or promotional offerings to encourage sales.
  • Gave customers full attention and attended to their needs.
  • Promoted loyalty programs and store cards.
  • Provided information to customers on products or services.
  • Trained new retail team members in customer service and company policies.
  • Redeemed coupons, loyalty points and benefits for purchased items.
  • Cross-trained in multiple customer-facing and back-end positions to meet store needs.
  • Connected with customers, greeting each promptly and offering above-and-beyond support.
  • Attended to store merchandise needs with regular restocking and recovery.
  • Responded to customer inquiries and provided information on return policies, hours and promotions.

Cashier / Floor Associate

Winco
08.2019 - 07.2020
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Informed customers of promotions and special offers to increase sales.
  • Kept clean, organized and well-stocked checkout areas.
  • Addressed customer questions and complaints with professionalism.
  • Approached and solved problems with initiative and sound judgment.
  • Trained new retail team members in customer service and company policies.
  • Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
  • Redeemed coupons, loyalty points and benefits for purchased items.
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor.
  • Rotated stock, faced products and built attractive displays.
  • Organized new inventory for easy storage or direct stocking.
  • Transported items using forklifts and pallet jacks.
  • Retained clean, neat aisles and removed debris from public areas.
  • Kept shelves well-stocked with current merchandise for customers’ convenience.
  • Removed damaged or expired items from shelves to keep stock fresh.
  • Conducted routine inspections of merchandise for quality assurance purposes.
  • Assisted in training new stockers on proper procedures and safety guidelines.
  • Set up promotional displays according to planograms or management directives.

Cashier supervisor

Family Fun Center
02.2018 - 07.2019
  • Met routine and complex needs of customers, helping find items, processing returns and resolving complaints.
  • Centered team members’ attitudes on serving and delighting customers to capture and increase loyalty.
  • Managed speedy checkout operations with empowered team and well-coordinated schedules for optimal coverage.
  • Monitored activities and motivated performance to focus employees on important tasks.
  • Coordinated breaks and lunches for cashier staff in compliance with labor laws.
  • Monitored cash drawers, ensuring proper handling of cash and checks.
  • Implemented inventory control measures to prevent theft or loss of merchandise.
  • Reviewed and authorized staff request for instructional material and equipment.
  • Sold tickets and collected fees from guests and patrons.
  • Installed, broke down and cleaned equipment, vehicles, rides, booths, and facilities.
  • Operated, drove and explained use of mechanical riding devices or other automatic equipment in amusement parks, carnivals and recreation areas.

Education

Phlebotomy Certificate -

Pima medical Institute
10.2021

Associates in Arts - undefined

Highline Community college
Des Moines, WA
03.2021

High school - undefined

Meridian High school
06.2019

Skills

  • Customer service
  • Inventory control
  • Problem solving
  • Cash register operations
  • Microsoft Excel
  • Microsoft PowerPoint
  • Office 365
  • Effective communication
  • Customer complaint resolution
  • Retail sales support
  • Inventory management
  • Safety guidelines
  • Cash handling
  • Sales floor organization

Certification

  • Licensed Phlebotomist - 4 years

Languages

Turkish
Native or Bilingual

Timeline

Infant and Toddler Aid

Headstart Daycare
11.2024 - 02.2025

Patient Coordinator

Aspen Dental
06.2024 - 08.2025

Technician / Receptionist

I care optical
11.2022 - 08.2023

Registered Medical Assistant

Westside Dermatology
08.2022 - 11.2022

phlebotomist

Biolife Plasma center
11.2021 - 10.2022

Phlebotomy Clinical

Uw neighborhood clinic
07.2021 - 10.2021

Barista / Floor Associate

Target
08.2020 - 07.2021

Cashier / Floor Associate

Winco
08.2019 - 07.2020

Cashier supervisor

Family Fun Center
02.2018 - 07.2019

Associates in Arts - undefined

Highline Community college

High school - undefined

Meridian High school

Phlebotomy Certificate -

Pima medical Institute

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