ALTA (SUSIE) LUCE
Front Desk
Jackpot,NV
Summary
Dedicated and focused Administrative ASSISTANT who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
23
23
years of professional experience
Work History
Front Desk Agent
Barton's Club 93
10.2023 - Current
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
Delivery Driver
DoorDash And Spark (Walmart Deliveries)
04.2020 - 10.2023
- Delivered packages efficiently to designated locations, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Operated delivery vehicles safely, adhering to all traffic regulations and company policies.
- Assisted in route planning to optimize delivery times and reduce fuel consumption.
- Communicated effectively with customers regarding delivery status and any potential delays.
- Conducted regular vehicle inspections to ensure operational readiness and compliance with safety standards.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Administrative Assistant
DBI Services
04.2011 - 06.2020
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Oversaw office inventory by restocking supplies and making purchase orders.
- Managed daily office operations and maintenance of equipment.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Created weekly and monthly reports and presentations.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Supervised [4] office staff members in daily tasks and performance.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant
Tricircle Pavers
07.2006 - 03.2011
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
Bartender Server
Barton's Club 93
07.2004 - 06.2005
Bartender
Four Jacks Hotel and Casino
09.2002 - 11.2004
Education
Associate of Arts - Medical Records
Axia College University of Phoenix
Phoenix, ArizonaSkills
- Microsoft Office
- Excel spreadsheets
- Weekly Payroll
- File/records maintenance
- Various Computer Programs
- Time management
- Professional and mature
- Dedicated team player
- Strong interpersonal skills
- Meticulous attention to detail
- Quick learner
Timeline
Front Desk Agent
Barton's Club 93
10.2023 - Current
Delivery Driver
DoorDash And Spark (Walmart Deliveries)
04.2020 - 10.2023
Administrative Assistant
DBI Services
04.2011 - 06.2020
Administrative Assistant
Tricircle Pavers
07.2006 - 03.2011
Bartender Server
Barton's Club 93
07.2004 - 06.2005
Bartender
Four Jacks Hotel and Casino
09.2002 - 11.2004
Associate of Arts - Medical Records
Axia College University of Phoenix