Alta Perez
Poughkeepsie,NY
Summary
Expert in order processing, data entry and specialized expertise in AS400 systems, successfully managed high-stress situations and demonstrate strong analytical, communication and teamwork skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Wholesale Customer Service
Geox SpA
01.2014 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Merchandise Allocater
Geox Shoes Store
01.2011 - 10.2014
- Streamlined communication between planning, merchandising, and store teams to improve operational efficiency.
- Managed markdowns and promotions, adhering to company targets and maximizing profitability.
- Developed allocation strategies to maximize sales and minimize markdowns.
- Reviewed and analyzed weekly business results to identify solutions.
- Optimized inventory allocation by analyzing sales trends and customer demands.
- Assisted in developing seasonal plans for sales growth and inventory management, aligning with company objectives.
- Maintained comprehensive records of allocation activities, providing valuable insights for future decision-making processes.
- Generated sales-to-stock reports to monitor store inventory levels.
- Participated in regular inventory audits to maintain accurate stock counts across all store locations.
- Addressed stock imbalances through timely inter-store transfers, ensuring merchandise availability for customers.
- Managed replenishment of current styles to boost inventory productivity by channel.
- Ensured timely deliveries of new products by coordinating with logistics teams and suppliers effectively.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels adjusting allocation based on sell through
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
Assistant Store Manager
Geox Shoes Store
05.2006 - 10.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate Degree - Administrative
Katherine Gibbs
New York, NY05.2005
Skills
Customer Service
Time management abilities
Teamwork and Collaboration
Computer Skills
Order Processing
Remote Office Availability
Calm and Professional Under Pressure
Analytical Skills
Data Entry
Timeline
Wholesale Customer Service
Geox SpA
01.2014 - 09.2024
Merchandise Allocater
Geox Shoes Store
01.2011 - 10.2014
Assistant Store Manager
Geox Shoes Store
05.2006 - 10.2011
Associate Degree - Administrative
Katherine Gibbs
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