
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Improved pharmacy operations efficiency through streamlined inventory management. Led a team for optimal patient care, enhanced satisfaction with personalized counseling. Developed training programs, implemented cost-saving measures, and managed budget. Ensured compliance with regulations, reduced errors, and established strong supplier relationships. Introduced technology solutions for workflow improvement, fostered a culture of continuous improvement, and increased employee retention. Monitored performance metrics, developed strategic plans for revenue growth. Oversaw recruitment, training, and supervision of staff. Maintained privacy in patient communication, updated policies, and conducted facility inspections. Introduced a leadership development model, resulting in employee promotions.
- Leadership role
- Board Certified (Illinois and Texas)
- State Certified (Illinois and Texas)