Altagrace Cantave
Medford,MA
Summary
Direct Staff Support Supervisor and ADN-level clinician with 20 years in disability services. Achieved 100% adherence to state licensing standards while enhancing program coordination and staff development. Committed to empowering teams and clients through a culture of accountability and excellence.
Overview
27
27
years of professional experience
Work History
Technical Operations Resident
National Grid
01.2026 - 12.2026
- Safety & Technical Mastery: Completed elite immersion in high-voltage safety and gas utility protocols; earned OSHA Certification.
- Field Engineering: Collaborated with senior engineers on real-time infrastructure troubleshooting and applied construction-grade mathematics to calculate load requirements.
Direct Staff Support Supervisor
Northeast Residential Services
01.2000 - 01.2025
- Clinical Oversight: Administered complex medication regimens and monitored vitals with 100% accuracy; proactively escalated emergency responses and coordinated with specialized medical units.
- Compliance & Advocacy: Audited daily documentation and incident reports for 100% adherence to state licensing and HIPAA standards while advocating for client inclusion through community partnerships.
- Leadership & Crisis Management: Supervised and mentored staff in safety protocols and empathy-driven care. Served as lead responder for behavioral and medical emergencies using advanced de-escalation techniques.
Assistant Manager
WIC
Waltham, MA
01.2019 - 01.2024
- Operational Excellence: Optimized workflows and resource allocation to ensure seamless service during peak demands.
- Performance Leadership: Mentored a high-achievement unit, transforming underutilized staff into a team that consistently exceeded organizational milestones.
- Strategic Collaboration: Represented the department in annual ISP (Individual Support Plan) meetings, providing clinical and operational insights.
Education
Associate of Science - Nursing (ADN)
Quincy Community College
MA01-2019
Skills
- High-voltage safety
- Gas utility protocols
- Infrastructure troubleshooting
- Medication administration
- Compliance auditing
- Crisis management
Certifications And Licensure
- Certified Nursing Assistant (CNA), MA Board of Nursing, Licensed
- CPR & First Aid, American Red Cross, Emergency Intervention & Cardiac Response
- Post-Acute Care Certification (PACC), Specialized in complex recovery and rehabilitation protocols
Timeline
Technical Operations Resident
National Grid
01.2026 - 12.2026
Assistant Manager
WIC
01.2019 - 01.2024
Direct Staff Support Supervisor
Northeast Residential Services
01.2000 - 01.2025
Associate of Science - Nursing (ADN)
Quincy Community College