ALTAGRACIA POLANCO
Allentown,PA
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
Work History
Shipping and Receiving Clerk
Customized Distribution Service
Breinigsville, PA
10.2023 - 05.2024
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Dispatcher
AMWV Trucking LLC
Allentown, PA
08.2020 - 03.2023
- Assigned loads to drivers based on designated routes and driver location
- Managed data entry and documentation for deliveries
- Developed and maintained relationships with transport companies
- Prepared, updated and dispensed daily route schedule
- Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage
- Tracked shipments from origin to destination using automated software systems
- Maintained files of work and services performed.
Administrative Assistant
Accommodation Plus International
07.2017 - 08.2020
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained files and filing, keeping sensitive information confidential
- Maintained office inventory by assisting with supply orders
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
Passenger Service Agent
LATAM AIRLINES
12.2013 - 03.2017
- Operated weight scale for customer baggage, collecting excess weight fees when necessary
- Announced flight changes and information according to schedule, allowing time for passenger boarding
- Verified travel documents and tickets, providing passenger boarding passes once completed
- Guided passengers through security checkpoints and to correct terminals
- Assisted unaccompanied minors according to airport procedures to facilitate child safety
- Answered inquiries regarding schedules, accommodations, procedures, or policies.
Education
International Business Undergraduate -
LaGuardia Community College
06.2013
Skills
- Microsoft Word processing software excel and power point
- GDS Sabre computer system
- GDS Amadeus computer system
- WMS Foxware
References
Nicole Clarkson CDS Account Manager 570-236-7573
Jay Mustafa API Account Manager 516-807-1562
Andy Weep AMWV Supervisor 484-350-9166
Timeline
Shipping and Receiving Clerk
Customized Distribution Service
10.2023 - 05.2024
Dispatcher
AMWV Trucking LLC
08.2020 - 03.2023
Administrative Assistant
Accommodation Plus International
07.2017 - 08.2020
Passenger Service Agent
LATAM AIRLINES
12.2013 - 03.2017
International Business Undergraduate -
LaGuardia Community College