Altagracia Sanchez
Romeoville,IL
Summary
Accomplished Service Manager at Verstela, adept in team leadership and problem-solving, significantly enhancing customer satisfaction and rapport. Expert in Microsoft 365 and multitasking, I streamlined operations and resolved escalated complaints, turning challenges into opportunities for continued business. My proactive approach and positive attitude consistently fostered a collaborative and efficient work environment.
Overview
16
16
years of professional experience
Work History
Service Manager
Verstela
03.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised Staffing Specialist to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
Staffing Specialist
ASG Staffing
02.2022 - 03.2023
- Screened candidates and assisted them through the onboarding process.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Managed 4-6 key customers
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Pre-screened resumes prior to sending to customers for consideration.
OnSite Manager
Staffing Network
11.2015 - 12.2021
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.
- Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Daily Tasks consisted of assigning employees to their designated work area, printed checks, resolve any employee issues, and timekeeping.
Supervising Agent
American Income Life
08.2012 - 03.2014
- Monitored and evaluated fellow agents' performance.
- Evaluated client risk profiles to recommend appropriate insurance coverage options tailored to their specific needs.
- Reviewed policy documents for accuracy before submission, ensuring compliance with legal regulations and minimizing potential disputes or misunderstandings between parties involved.
- Set achievable sales targets for the team, motivating them towards successful completion of goals while maintaining a customer-centric approach.
- Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.
- Informed clients of policies and procedures.
- Served as primary point of contact for clients, providing expert advice and guidance on complex insurance matters to ensure their needs were met in a timely manner.
Store Team Lead
Walgreens
09.2008 - 08.2012
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Ensured compliance with company policies and local regulations by enforcing rules consistently across the team.
- Streamlined store operations for increased efficiency by implementing effective management strategies.
- Trained new team members, fostering a positive work environment and promoting teamwork.
- Established strong relationships with vendors, negotiating favorable terms and ensuring timely deliveries.
- Set clear expectations for individual roles and responsibilities in order to achieve overall goals.
- Implemented loss prevention measures, reducing instances of theft and damage in the store.
- Resolved conflicts among team members diplomatically, fostering a positive atmosphere conducive to collaboration.
- Maintained a clean, organized store environment to enhance customer shopping experiences and promote safety standards.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Business Administration
DeVry University
06-2026
High School Diploma -
Plainfield High School Central Campus
Plainfield, IL12-2008
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Candidate sourcing
- Onboarding
- Microsoft 365
- Avionte Bold
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Manager
Verstela
03.2023 - Current
Staffing Specialist
ASG Staffing
02.2022 - 03.2023
OnSite Manager
Staffing Network
11.2015 - 12.2021
Supervising Agent
American Income Life
08.2012 - 03.2014
Store Team Lead
Walgreens
09.2008 - 08.2012
Bachelor of Science - Business Administration
DeVry University
High School Diploma -
Plainfield High School Central Campus
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