Summary

Overview

Work History

Education

Skills

Timeline

2024-2025 HERO AWARD

2025-2026 Nominate for Teacher of the Year

Altamise Leath

Charlotte,NC

Summary

High-influence Customer Success and Operations Leader with over two decades of dedicated service integrating operational excellence with systemic design. A proven "builder-architect" who transitions seamlessly from high-touch client interventions to cross-functional leadership. Expert in engineering durable solutions using data-driven behavioral analysis and project management frameworks to drive retention, satisfaction, and long-term value.

Overview

years of professional experience

Work History

Qualified Professional (Clinical Program Leader)

THOMPSON FAMILY FOCUS

Matthews, NC

06.2023 - Current

Systemic Solution Engineering: Developed and implemented a new resident engagement curriculum to boost prosocial behavior and aid residents in identifying and managing potential triggers.
Operational Excellence: Reduced escalation events by 83% through the consistent and effective application of Therapeutic Crisis Intervention (TCI) techniques.
Strategic Stakeholder Coordination: Leads therapeutic interventions while coordinating medication protocols and maintaining detailed patient care documentation.

Teacher / Program Leader / Head Coach

CHARLOTTE MECKLENBURG SCHOOLS

Charlotte, NC

02.2020 - Current

In-Lane Expertise & Influence: Directed the Student Government Association (SGA), managing event planning and a budget while resolving internal conflicts among 85 student leaders.
Curriculum Design: Designed and implemented curriculum aligned with state standards, ensuring compliance while employing diverse instructional strategies to facilitate achievement.

Operational Director

READY4CHANGE, INC

Greensboro, NC

11.2017 - 08.2018

Cross-Functional Evolution: Directed clinician programs that enhanced community health with measurable engagement results and established key strategic partnerships.
Vendor & Contract Management: Streamlined contract management, reducing approval times and improving supplier relations through strategic negotiation.
Streamlined operational processes to enhance efficiency and productivity across departments.
Implemented strategic initiatives resulting in improved team performance and collaboration.

Project Management

INFINIGY ENGINEERING

Morrisville, NC

08.2016 - 11.2017

Operational Optimization: Streamlined project workflows by implementing structured resource allocation methods, reducing bottlenecks in delivery timelines.
Stakeholder Communication: Led cross-functional teams to ensure timely project completion within budget and scope, maintaining high levels of stakeholder satisfaction.
Streamlined communication between internal departments and external agencies for efficient project management.

Lead Dropout Prevention Analyst

ALAMANCE BURLINGTON SCHOOLS

Burlington, NC

08.2010 - 08.2014

Customer Retention Architect: Engineered district-wide retention strategies and intervention protocols through data-driven assessments to improve student engagement.
Strategic Communication: Streamlined communication channels between counselors, specialists, and administrators to enhance rapid intervention response.
Analyzed educational data to identify trends and inform decision-making processes.
Developed reports on student performance metrics to support instructional strategies.