Altana Kistha Normil
Port St Lucie,FL
Summary
Proven to excel in multitasking and organization, I significantly enhanced event planning and customer service at First Haitian Community Church Of God. Leveraging strong computer skills and a knack for problem-solving, I fostered team collaboration and improved operational efficiency. My approach consistently ensures engaging and smoothly run programs, underscoring my adaptability and commitment to excellence. Compassionate volunteer with significant experience in community outreach, fundraising, and event planning. Strong ability to collaborate with diverse groups, fostering positive relationships and promoting inclusive environments. Skilled in problem-solving, communication, and leadership with a record of driving successful initiatives to support underserved populations. Impactful contributions made towards improving community welfare through active involvement and dedication to service goals.
Overview
8
8
years of professional experience
Work History
Office Assistant
University Of North Florida Brooks College
Florida, Jacksonville
08.2023 - Current
- Monitored office supplies inventory and placed orders when necessary.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Processed and prepared business or government forms and expense reports.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered telephones, directed calls, and took messages.
- Organized and scheduled meetings and appointments for management.
- Typed, formatted and edited correspondence and other documents.
Retail Sales Associate
Forever 21
Florida, Port Sait Lucie
07.2024 - 09.2024
- Organized the store by returning merchandise to the proper areas and restocking displays.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Conducted regular stock checks, reported discrepancies, and ordered stock replenishments as needed.
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Babysitter
Merline Jean
02.2017 - 05.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Guided school homework and read bedtime stories to support development.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
Volunteer
First Haitian Community Church Of God
Florida, Belle Glade
08.2017 - 11.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with the organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Collaborated with others by contributing time, effort, and skills to achieve the organization's goals.
- Developed appropriate treatment plans focusing on each individual's needs.
- Assisted staff in the daily operations of the organization.
- Helped with prep, set up, and breakdown of community and public events.
- Promoted community resources through printed marketing material, email newsletters, and social media campaigns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Determined accurate customer service prices, consistently searching for deals and best prices.
Teacher's Assistant
St. Lucie West Centennial High School
08.2021 - 08.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
High School Diploma -
St. Lucie West Centennial High School
Port Saint Lucie, FL05.2023
Skills
- Prepare Nutritious Foods
- Housekeeping
- Household Organization
- Regulating Schedules
- Changing Diapers
- Board Games
- Babysitting
- Household Chores
- Bathing and Dressing
- Computer Use
- Homework Support and Assistance
- Records Preparation
- Grammar Understanding
- Scheduling Meetings
- Issue Resolution
- Office Management
- Microsoft Office
- Schedule Management
- Team Bonding
- Social Media Knowledge
- Basic Bookkeeping
- Problem-solving
- Relationship building
- Activity scheduling
- Answering phones
- Multitasking and organization
- Customer service
- Attention to detail
- Computer skills
- Adaptability and dependability
- Empathy and patience
- Team collaboration
Languages
2
English and Creole
Timeline
Retail Sales Associate
Forever 21
07.2024 - 09.2024
Office Assistant
University Of North Florida Brooks College
08.2023 - Current
Teacher's Assistant
St. Lucie West Centennial High School
08.2021 - 08.2022
Volunteer
First Haitian Community Church Of God
08.2017 - 11.2022
Babysitter
Merline Jean
02.2017 - 05.2023
High School Diploma -
St. Lucie West Centennial High School
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