- Politics
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fundraising Events
- Environmental Conservation Projects
Altaphia Hamilton
Hartford
Summary
Dynamic Team Manager with a proven track record at Alorica, excelling in employee development and satisfaction. Leveraged strong influencing skills to enhance team productivity and foster a positive work environment. Committed to customer focus and effective communication, driving successful outcomes through strategic task delegation and ongoing staff training.
Overview
16
16
years of professional experience
Work History
Team Manager
Alorica
03.2022 - 03.2023
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Team Manager/Quality Assurance Analyst
The Office Gurus
05.2021 - 11.2021
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Customer Service Agent/Quality Assurance Analyst
Sutherland Global
06.2013 - 06.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers via phone calls, Chats and Emails.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Teacher
Dunoon Park Technical High
08.2007 - 07.2009
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Associate of Arts - Fine Arts (Pending)
Edna Manley College
High School Diploma -
Merl Grove High
Jamaica07-2002
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
Interests
Timeline
Team Manager
Alorica
03.2022 - 03.2023
Team Manager/Quality Assurance Analyst
The Office Gurus
05.2021 - 11.2021
Customer Service Agent/Quality Assurance Analyst
Sutherland Global
06.2013 - 06.2019
Teacher
Dunoon Park Technical High
08.2007 - 07.2009
Associate of Arts - Fine Arts (Pending)
Edna Manley College
High School Diploma -
Merl Grove High
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