Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alterik Herard

Orlando,FL

Summary

Dynamic professional with extensive experience in customer service and ride operations at Universal Studios. Proven ability to enhance guest experiences through effective safety monitoring and teamwork. Recognized for problem-solving skills and maintaining high standards of cleanliness, contributing to a positive atmosphere and efficient operations in fast-paced environments.

Ride operations professional prepared for ensuring safe and enjoyable experiences for guests. Proven ability to manage ride operations and maintain safety standards. Known for strong teamwork and adaptability in dynamic environments. Skilled in customer service and safety protocols.

Overview

11
11
years of professional experience

Work History

Ride Operator

Universal Studios
11.2018 - Current
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Operated rides and attractions according to written guidelines to reduce injuries.

Banquet Setup Supervisor

Double Tree Hotel By Hilton
02.2017 - 02.2020
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Maximized space utilization by designing creative room layouts tailored to each specific event''s needs.
  • Utilized problem-solving skills when faced with unexpected challenges during setups, resulting in minimal delays or disruptions.
  • Continuously sought opportunities for improvement in setup processes, contributing to the overall growth and success of the department.
  • Contributed to successful events by promptly addressing any issues or concerns brought forth by clients or staff members.
  • Preserved high standards of cleanliness across all areas utilized during banquets, promoting a positive image of the venue at all times.
  • Improved client relationships through professional interactions while overseeing banquet room preparations and adjustments as needed.
  • Consistently met tight deadlines for room setups, contributing to an excellent reputation for punctuality and reliability in hosting events.

Ride Attendant

SeaWorld Parks & Resorts
04.2014 - 11.2015
  • Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
  • Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
  • Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
  • Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Managed daily ride operations, including queue management and rider height verification for safety compliance.
  • Exceeded guest expectations by providing timely, accurate information regarding ride wait times and park attractions.

Education

High School Diploma -

Olympia High School
Orlando, FL
05-2014

Skills

  • Customer service
  • Equipment operation
  • Safety monitoring
  • Emergency evacuation procedures
  • Ride operations
  • Teamwork and collaboration
  • Customer assistance
  • Strong work ethic
  • Problem-solving
  • multitasking

Timeline

Ride Operator

Universal Studios
11.2018 - Current

Banquet Setup Supervisor

Double Tree Hotel By Hilton
02.2017 - 02.2020

Ride Attendant

SeaWorld Parks & Resorts
04.2014 - 11.2015

High School Diploma -

Olympia High School

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Alterik Herard