ALTHEA APPLETON
Summary
PROFILES SUMMARY: Remarkably astute, seasoned, and highly competent professional, offering solid years of experience. Demonstrate outstanding leadership, interpersonal communication, problem resolution, and relationship-building skills. Motivated, diplomatic, and extremely effective in stressful, team-oriented, and fast-paced environment. Accustomed to working with diverse people while juggling multiple priorities. Acknowledged for excellent performance in utilizing consultative approaches in determining potential opportunities and emerging inadequacies.
PROFESSIONAL SKILLS: Posses clear vision for success with an aptitude to establish goals, and engage with external customers. Skillful Problem solver and Solution oriented, promote communication, provide motivation for achievement of departmental goals, and extract commitments from unit members. Results-oriented leader committed to success and accustomed to maintaining strong client and unit relationships. Performed administrative duties including setting appointments, record keeping, filing, copying, and faxing documents. Managed communication, relationships and all interactions with staff. Created a motivated and positive store environment to inspire employees and make the customer feel welcome.
CORE COMPETENCY: Team Management. Customer Service. Customer Support. Training / Development. Customer Service. Team management. Leadership Experience. Decision Making. Attention to Details. Multi-Tasking. Conflict Resolution. Time Management. Computer Proficiency. Quality Assurance. Strong Work-Ethic. Self-Motivated. Details-Oriented. Highly Organized Customer Satisfaction Strong Work Ethic. Quick Learner. Staff Training. Microsoft Office. Typical office equipment. Quick learner. Process-oriented. Notary Liens &Titles Well-qualified Operational Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
Work History
Realtor
Chantior Real Estate
11.2019 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Compared recently sold area properties to determine competitive market prices.
- Completed property walk through before completing deals to uphold accuracy in listings and appraisals.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Deputy Assistant Director
HRA/ORI/BEV
08.2013 - 11.2019
- Coordinated and directed the daily work activities of four or more investigative units, by providing direction, distributing work schedule, assignments
- Reviewed investigative records to ensure compliance with evidentiary standards
- Scheduled participants under investigations to gather evidence and obtain statements
- Provided staff training, assessed development and prepare performance evaluations and reviews.
- Prepared statistical and analytical reports on Public Assistance, Medicaid and food stamps to ensure compliance with agency regulation and procedures in regards to completing interviews.
- Documented findings and prepared detailed reports.
Supervisory Investigator
HRA/ORI/BEV
06.1996 - 08.2013
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
Education
Paralegal Certificate -
New York Paralegal School
New York, NY06.2006
Master of Science - Political Science And Government
Brooklyn College
Brooklyn, NY06.1995
Bachelor of Science - Legal Studies/Criminal Justice
John Jay College of Criminal Justice
New York, NY09.1992
Skills
- Operational Standards
- Compliance Requirements
- Employee Performance
- Supervising Investigations
- Company Standards
- Program Optimization
- Database Maintenance
- Process Development and Streamlining
- Improve Performance
- Payroll Administration and Timekeeping
- Policy Development and Enforcement
- Records Organization and Management
- Manage Operations
- Organizational Structuring
- Hiring and Onboarding
- Operations Oversight
- Performance Monitoring and Evaluation
- Leasing and Sales
- Property Tours
- Market Research
- Online Platforms
- Real Estate Practices
- Listing Reviews
- Purchase Agreements
- Contract Negotiation
- Property Walks
- Buyer Contracts
- Client Relations
- Schedule Coordination
- Sales Negotiation
- Lead Generation
- Marketing and Advertising
- Property Staging
- Microsoft Office
- Labor Relations
- Customer Service
- Workers' Compensation Knowledge
- Employee Training
- Title Searches
- Property Closing
- Administrative Support
- Offer Documentation
- Negotiation
- LEXIS/NEXIS
Additional Information
Notary Public since 2006
Emergency Disaster Preparedness Professional
Additional Experience
Supervisory Investigator I
Jun 1996- Aug 2013
HRA/ORI/BEV-Brooklyn, NY
Fraud Investigator II
Apr 1995- Jun 1996
HRA/ORI/BEV- Brooklyn, NY
Fraud Investigator I - Dec 1994- Apr 1995
HRA/ORI/BEV- Brooklyn,NY
Confidential Investigator
Feb 1993- Dec 1994
DOI- New York, NY
Administrative Assistant - 9/1991- 2/1993
John Jay College of Criminal Justice- New York, NY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Realtor
Chantior Real Estate
11.2019 - Current
Deputy Assistant Director
HRA/ORI/BEV
08.2013 - 11.2019
Supervisory Investigator
HRA/ORI/BEV
06.1996 - 08.2013
Paralegal Certificate -
New York Paralegal School
Master of Science - Political Science And Government
Brooklyn College
Bachelor of Science - Legal Studies/Criminal Justice
John Jay College of Criminal Justice