Summary
Overview
Work History
Education
Skills
Timeline
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Althea Deflorimonte

Brooklyn

Summary

Dynamic leader with a proven track record at Delta Air Lines, Inc, excelling in client relationship building and project management. Spearheaded initiatives that significantly improved customer satisfaction and operational efficiency. Skilled in Microsoft Excel and exceptional communication, adept at fostering team leadership and coaching to drive success. Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.

Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services. Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organized and collaborative team environments to meet evolving client needs. Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.

Overview

16
16
years of professional experience

Work History

Delta Employee Support Security Lead

Delta Air Lines, Inc
09.2019 - Current
  • Enhanced security measures by implementing access control systems and surveillance equipment.
  • Developed comprehensive training programs for new hires, maintaining high levels of preparedness among staff members.
  • Optimized resource allocation by analyzing staffing needs based on historical trends and anticipated events or threats.
  • Improved employee awareness of safety procedures through the delivery of informative presentations at regular staff meetings.
  • Conducted regular security audits, ensuring compliance with industry regulations and best practices.
  • Maintained detailed records of all incidents as well as routine activities related to the Security Lead role.
  • Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
  • Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
  • Collaborated with law enforcement agencies to share information and strengthen overall security efforts.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Monitored and approved access control systems for accessibility to authorized personnel.

Senior Customer Support Coordinator

HNG EATS
11.2010 - 03.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Conducted regular performance evaluations of team members, setting goals for continuous improvement.
  • Served as the primary escalation point for complex or sensitive cases requiring special attention or expertise.
  • Monitored team productivity metrics, implementing strategies to optimize resource allocation and workload distribution.
  • Mentored junior support staff, fostering professional growth and development.
  • Championed an environment that prioritized teamwork, collaboration, open communication among colleagues.
  • Streamlined support processes for improved efficiency and reduced response time.
  • Developed comprehensive training materials for newly hired support staff, increasing team proficiency.
  • Participated in quarterly business reviews with senior management to provide insight into support operations performance.
  • Actively participated in company-wide initiatives focused on enhancing the overall customer experience.
  • Organized regular team meetings to discuss ongoing challenges, share best practices, and celebrate successes together.
  • Analyzed customer feedback data, identifying areas for improvement in service quality.

Store Manager

Kay Jewelers
09.2008 - 07.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.

Education

MBA - Business Management

Long Island University
Brooklyn, NY
05-2023

Skills

  • Appointment scheduling
  • Exceptional communication
  • Store operations
  • Project management
  • Data entry
  • Outstanding communication skills
  • Team leadership and coaching
  • POS systems
  • Microsoft Excel
  • Client relationship building
  • Team motivation

Timeline

Delta Employee Support Security Lead

Delta Air Lines, Inc
09.2019 - Current

Senior Customer Support Coordinator

HNG EATS
11.2010 - 03.2020

Store Manager

Kay Jewelers
09.2008 - 07.2019

MBA - Business Management

Long Island University
Althea Deflorimonte