Althea Holmes
Adams Run,SC
Summary
Information Technology Computer Operator/ Word Processor offering over 10 years of progressive experience working within 24x7x365 hospital and financial Data Center environments. Experience in systems/server monitoring, tape media backup and restoration, and hardware troubleshooting/support. Proficient in monitoring IBM RS/6000 servers, print production operations, and knowledge of UNIX AIX/HP SUN OS/UNIX Operating Systems, knowledge in Mainframe operations such as CA7, MVS and TSO. Committed to working within client and project specifications to deliver cost-effective timely results.
Overview
26
26
years of professional experience
Work History
Asset Management Mid.
Leidos
05.2021 - Current
- Under general supervision, manages the maintenance, reconciliation, and databases containing information regarding licenses, warranties and service agreements for the organization’s hardware and software with the Department of Defense Logistics and asset Management System (e.g.) DPAS, GCSS-MC
Asset Management Mid.
ABBTECH
04.2019 - 05.2021
- Under general supervision, manages the maintenance, reconciliation, and databases containing information regarding licenses, warranties and service agreements for the organization’s hardware and software with the Department of Defense Logistics and asset Management System (e.g.) DPAS, GCSS-MC
Logistics Support III
SPAWAR/CACI
04.2018 - 02.2019
- Provide integration support to the PKI Token Integration task
- Support the PKI Integration support to include distribution of PKI Alt and SIPR tokens used for network access controls
- Assist in researching, troubleshooting and resolving a variety of PKI Token cryptographic logon issues
- Performing quality analysis of PKI credentials to validate they meet customer requirements prior to distribution to the warfighter
- Provides support to the logistics function preparing logistics documentation to establish the range and depth of spares, tools, test equipment and related manuals to be deployed and stocked
- Determines maintenance and repair materials required for deployment
- Provides less than 1-day turnaround in fulfilling clients requests
- Receives email from users in stellar customer ratification, performance of daily work duties
Word Processor III
SPAWAR/Cybrix Group
07.2017 - 04.2018
- Performs daily task of processing pin requests
- First point of contact from System Administrators, Developers, and other mission critical personnel in the processing of NIPR Tokens Token Card temporary pin/password requests
- Monitors/Quality Assurance of each email and military form attachment to ensure all PKI secure (SOP) standards are met and fulfilled before processing each users’ request
- Responds to each email received in a timely, accurate matter, on a same day basis to restrict delay in processing user requests
- Works with Official Designated Submitting Trusted Agents (STA), Information Assurance Officer (IAO), or ITTSM’s in assisting users whom have not submitted the proper military forms (DD2842), (Appendix F) for temporary pin/password processing
- Collaborates with Official Designated STA’s, IAO’s or ISSM’s whenever a user has omitted their Appendix F or DD2842 forms, Token Serial numbers, omitted digital signatures from required forms, email signatures, and/or other discrepancies
- Collaborates with Official Designated Pin Control Reprehensive (PCR) in submitting an unlock code via secured email whenever an active user is locked out of their system due to incorrect entering of pin numbers or resetting their temporary passwords
- Follow up with over users, STA’s, ISSM’s, and other trusted personnel to ensure login and end desire was met
- Responds to users whom received error messages while resetting their temporary passwords, routes them to the proper trusted personnel if unable to resolve their issue
- Crossed trained in the creation, printing, and preparation of shipment of NIPR Tokens to the Official Designated Trusted Personnel via FedEx, Priority mail or rush shipment per request
- Logs records of each item NIPR Tokens shipped
- Cross trained in sending secured email notifications to Trusted personnel once NIPR Tokens are shipped including the Ship dates, tracking number and other pertinent information for the distribuend NIPR Tokens once they are received by the Trusted Agent
- Cross trained in the preparation; secure packaging, QA of NIPR Tokens to be shipped to the proper Trusted personnel
- Creates daily and monthly reports of daily work activities to send to managers and other appropriate personnel.
Shipping/ Receiving Clerk
SPAWAR/GSI
05.2016 - 05.2017
- Performs clerical and physical tasks in connection of shipping government classified and unclassified material
- Receiving and processing incoming shipments using the CMPRO web based database
- Verifying materials are properly receipted and documented within CMPRO and NAVY ERP Database
- Documentation and record keeping of shipping manifest, storage receipts, bills of lading or other records
- Insuring materials are properly routed to the appropriate military logistician’s or Personnel
- Process, receipt, issue and inventory supplies, once implemented
- Use of daily documentation including DD1149, DD1348, DD250, Milstrips, vendors packing slip, etc
- Use of NAVY ERP database to transfer documents into the CMPRO inventory database
- Attach Military Shipping Labels (MSL) to all material for off-site shipment.
Systems Operator
Winn Army Community Hospital
02.2013 - 08.2013
- Under minimal supervision provides front-line support to end users for PC, server or mainframe applications and hardware
- Responsible for maintaining acceptable levels of customer satisfaction according to defined policies
- Works with engineers to resolve tier 2 and Tier 3 support issues
- First call resolution
- Customer service and support, documentation of customer calls through ticketing system software, handling inquiries for internal and external customers.
Computer Operator
Charleston Water Systems
05.2011 - 08.2012
- Performs day to operations involving IBM OS/390 server, 17 MS NT servers, and about 285 MS NT clients within the corporate office data center
- Trained to perform daily operations for all scheduled shifts with no supervision
- Operating, preventive maintenance and cleaning of all peripheral equipment
- Responsible for the accurate and successful completion of daily, weekly, and monthly concurrent processing requirements involving multiple database updates within structured time frames
- Responsible for the daily coordination, set-up, initiation, and successful completion of all electronic money transfers
- Responsible for using electronic work center logs for recording program run and benchmark times
- Responsible for the accurate and efficient identification of all errors during computer processing
- Responsible for the handling, preparation, processing, and report routing of confidential information
- Maintaining a clean and dust free computer room environment
- Daily rotating and change out of printer ribbons and cleaning of character bands
- Make sure proper distribution is made of all output products for customer requests on assigned shift
- Assisted System Administrators with mainframe Operations, software development and testing of new applications and processing
- Worked with developers to correct issues with current applications
- Performed troubleshooting to identify software performance issues
- Collaborated with senior software engineers on more complex projects
- Investigated software issues and worked to find timely fixes.
Fraud Analyst
Fidelity National Information Services
04.2008 - 07.2009
- Fraud detection, financial crimes against clients, performs analysis of high-risk purchases/transactions, via real-time queues, Intercept/Falcon software to identify unauthorized credit card use, manages numerous real-time queues and reports containing high-risk transactions
- Provide technical support for Payment Card systems, programs, products and services in order to achieve goals of efficiency, quality, profitability and growth in the BankCard and Overdraft Protection (Constant Credit) product lines.
Level II Computer Operator
McKesson Provider Technologies/Well Star Hospital
07.2001 - 04.2005
- Provide on-site support in a 24x7x365 Data Center environment
- Monitors mainframe and server systems to ensure applications meet availability standards
- Mount/Dismounts/Monitor TIVOLI ADSM Server Storage Tape Volumes
- Mount/Dismounts/Monitors IBM/HP Servers (IBM RS600) Storage Tape Volumes
- Work with UNIX/AIX/HP Servers based on UNIX OS platforms
- Provide support for TIVOLI ADSM Storage Server, working with Windows Servers within the Data Center
- Reset lines on HL7 Cloverleaf Interface Engines, monitor queue depth, maintains connectivity of all treads on interfaces
- Monitors and maintains the production job schedule and ensures the schedule is adhered to
- Performs scheduled daily, weekly, or nightly backups on servers
- Able to work unsupervised and kept fully functional a 24x7x365 multimillion dollar data center at full capacity
- Provide networking and desktop support, account maintenance and printing assistance to students and faculty
- Troubleshoot and resolve complex technology problems
- Assisted System Administrators with the development, testing, and debugging of new and existing software
- Daily use and knowledge of VITAL hospital software systems
- Worked with developers to correct issues with current applications
- Performed troubleshoot to identify software performance issues
- Collaborated with senior system engineers on more complex projects.
Data Transmissions Specialist
Fiserv, Inc.
11.1998 - 12.1999
- Onsite support for a 24x7x365 Data Center with sole responsibility for the data center during off peak hours
- Process ACH/Payroll and Direct Deposit Transmissions
- Assisted System Administrators with the daily tasks and development of new and existing software
- Tested new software products to identify and resolve any performance issues
- Miscellaneous IT Tasks (i.e
- Equipment inventory, backend maintenance, etc.)
- Ability to articulate ideas to both technical and non-technical audiences
- Assisted in the administration of system management tools and applications.
Education
HIGH SCHOOL GRADUATE -
BAPTIST HILL HIGH SCHOOL
Skills
- Knowledge of IBM RS/6000 Servers & UNIX AIX/HP SUN OS/UNIX Operating Systems, UNISYS A and V Series Systems Knowledge of Tivoli Storage Manager (TSM) and Tivoli Enterprise Console (TEC) Knowledge of tape certification procedures and the tape management systems Edited and tested various software programs Monitored network and system operationsHandled support and feedback of various software developments to System Administratorsat identifying issues with existing software and creating innovative new software programs Committed to working within client and project specifications to deliver cost-effective timely results
Clearance
Secret Security Clearance
Bankingoperations
Knowledge of ACH/Payroll, Direct Deposit and EFT Procedures. Able to perform Accounts Payable Daily/Monthly balancing.
Medicalsystems
HL7 Cloverleaf Interface application, PACS system, STAR applications and CBORD interface systems.
Militarysystems
CMPRO, NAVY ERP
Attributes
Operating Systems: UNIX AIX/HP, UNISYS A and V Series Systems, SUN Solaris System. Server Support: Servers and IBM RS/6000, UNIX AIX Server, HP Server, TIVOLI Storage Manager (TSM), Experienced in Windows Administration, Active directory exchange server 2003/2007. TIVOLI Enterprise Console (TEC) Server, Kronos Server, IBM OS/390 server, MS NT Client servers, Mainframe operations such as CA7, MVS and TSO. and Windows Servers, maintenance of production scheduling systems. Fix/install new servers. Testing troubleshooting new servers and hardware components. Help Desk Support: Create/Edit Novell User Logins, “Image” workstations and reset UNIX login ID’s and problem ticket resolution. Peregrine, Remedy, and HEAT ticketing systems. First call resolution, Customer service and support, documentation of customer calls through HEAT ticketing system software, handling inquiries for internal and external customers. Software: Familiarity with Intercept/Falcon credit monitoring software, JDE Software, proficiency with Microsoft Office products and Oracle 11i applications, experience in updating/installing antivirus patches. Experienced in assisting systems analysts with bject-oriented programming; developing, testing and debugging code; designing interfaces; and administering systems and networks. Knowledge of Linux, Unic, MS Office Suite and Windows . Knowledge of HL7 Interface software. Knowledge of VITAL hospital software applications. Vast knowledge of software engineering concepts Strong ability to follow directions Excellent time management and organizational skills Impressive numerical and analytical abilities
Timeline
Asset Management Mid.
Leidos
05.2021 - Current
Asset Management Mid.
ABBTECH
04.2019 - 05.2021
Logistics Support III
SPAWAR/CACI
04.2018 - 02.2019
Word Processor III
SPAWAR/Cybrix Group
07.2017 - 04.2018
Shipping/ Receiving Clerk
SPAWAR/GSI
05.2016 - 05.2017
Systems Operator
Winn Army Community Hospital
02.2013 - 08.2013
Computer Operator
Charleston Water Systems
05.2011 - 08.2012
Fraud Analyst
Fidelity National Information Services
04.2008 - 07.2009
Level II Computer Operator
McKesson Provider Technologies/Well Star Hospital
07.2001 - 04.2005
Data Transmissions Specialist
Fiserv, Inc.
11.1998 - 12.1999
HIGH SCHOOL GRADUATE -
BAPTIST HILL HIGH SCHOOL