Althea Leonard
Lubbock,Texas
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
8
8
years of professional experience
Work History
ERS AGENT
VXI Global Solutions LLC
Lubbock, TX
10.2023 - Current
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Optimized project completion time by troubleshooting after-hour emergencies for immediate repair.
- Maintained updated records of all service requests and their statuses in computer system.
- Resolved customer complaints promptly and professionally.
- Developed and maintained positive working relationships with external vendors.
- Communicated with tow truck drivers and other technicians regarding job assignments, locations, estimated times of arrival.
- Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
- Coordinated communication between technicians, customers, and dispatchers to ensure efficient service delivery.
- Updated customer accounts with relevant information after each call and service order.
Home Health Aide
Visiting Angels Home Care
Carmel, IN
07.2022 - 09.2023
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented care provided and submitted notes to supervisor.
- Managed patient transportation and appointment scheduling.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Recognized emergency situations and implemented appropriate procedures.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Retail Store Manager
McClure Oil Corporation
Indianapolis, IN
09.2016 - 09.2021
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Organized new stock for floor placement.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Executed merchandising strategies to support store sales growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Increased store sales by cross-selling complementary items.
Education
High School Diploma -
Western Boone Jr-Sr High School
Thorntown, IN06-2009
Skills
- Salary Determination
- Event Promotion
- Schedule Management
- Legal Advisory
- Customer service abilities
- Problem-solving skills
- Client Interviews
- Organizational Skills
- Documenting information
- Travel Arrangements
- Ensuring customer satisfaction
- Conflict Resolution
- Recordkeeping proficiency
- Report creation
- Information documentation
- Critical Thinking
- Technical Support
- Call Management
- Positive Attitude
Timeline
ERS AGENT
VXI Global Solutions LLC
10.2023 - Current
Home Health Aide
Visiting Angels Home Care
07.2022 - 09.2023
Retail Store Manager
McClure Oil Corporation
09.2016 - 09.2021
High School Diploma -
Western Boone Jr-Sr High School