Althea Malsol-Ringang
Waxahachie,TX
Summary
Dynamic customer service professional with a proven track record at TTEC, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed escalated issues, fostering positive relationships and ensuring satisfaction. Committed to operational excellence and maintaining high standards in service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
TTEC
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Crew Member
McDonald's Restaurant
06.2025 - Current
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Store Associate
TJX Companies
03.2025 - 05.2025
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
Assistant Manager in Training
Speedway Gas Station
07.2023 - 09.2024
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Optimized operational procedures through continuous evaluation of internal systems and processes.
- Maintained inventory accuracy by conducting regular audits and updating records as needed.
- Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
- Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
- Developed strong relationships with clients through excellent communication and problem-solving skills.
- Fostered an inclusive workplace culture by promoting open communication channels among team members.
- Assisted manager in developing sales goals and tracking progress towards achieving them.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Certificate of Achievement - Office Administration
Palau Community College
Koror, PW05.2002
High School Diploma -
Palau High School
Koror, PW06.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Crew Member
McDonald's Restaurant
06.2025 - Current
Store Associate
TJX Companies
03.2025 - 05.2025
Assistant Manager in Training
Speedway Gas Station
07.2023 - 09.2024
Customer Service Representative
TTEC
Certificate of Achievement - Office Administration
Palau Community College
High School Diploma -
Palau High School
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