ALTHEA MCKENZIE-CARPENTER
QUEENS,NY
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
21
21
years of professional experience
Work History
PATIENT CARE ASSOCIATE
New York Health and Hospital Elmhurst Hospital Center
Queens
2023.01 - Current
- Performing Electrocardiogram as ordered by Doctor or Attending.
- Conducting timely blood draw as ordered and delivering it to the laboratory.
- Provided direct patient care and support services in accordance with established standards and practices.
- Assisted patients with activities of daily living such as bathing, grooming, dressing and toileting.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Helped maintain a safe environment for the patient by ensuring that all medical equipment is functioning properly and securely stored when not in use.
- Communicated regularly with nursing staff regarding changes in patient condition or needs.
- Provided emotional support to family members of patients facing difficult health challenges.
- Collected specimens from patients for laboratory testing purposes following proper safety protocols.
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
- Took vital signs accurately using automated devices whenever possible.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted with patient admissions, discharges and transfers.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
PATIENT CARE TECHNICIAN
New York Health and Hospital Gouverneur
Queens , NY
2021.06 - 2023.01
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
NURSING ASSISTANT
Queens Boulevard Nursing Home
Queens
2020.11 - 2021.03
- Providing assistance to short-term and long-term residents with activities of daily living.
RESERVATIONS AGENT
Sunset Beach Resort Spa and Waterpark
Montego Bay , St James
2013.08 - 2015.04
- Provided accurate information regarding hotel facilities, services, and rates.
- Greeted customers and provided assistance to guests over the phone.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Ensured that all customer interactions were handled in a professional manner at all times.
- Informed customers about applicable discounts or promotional offers available for their stay.
- Answered incoming calls from potential customers in a timely manner.
- Explained cancellation policies clearly to customers prior to booking.
- Maintained up-to-date records of all reservations made via telephone or online systems.
- Provided helpful advice on local attractions and restaurants near the hotel.
- Followed up with guests after their stay to ensure satisfaction.
- Reconciled discrepancies between expected arrivals and actual arrivals on a daily basis.
SUPERVISOR CUSTOMER SERVICE REPRESENTATIVE
ACS a Xerox Company (Delta Airlines)
Montego Bay , St James
2009.02 - 2013.07
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Complied with company policies, objectives and communication goals.
FRONT DESK AGENT/ NIGHT AUDITOR
Super Clubs Breezes Montego Bay
Montego Bay , St James
2003.09 - 2008.12
- Night Auditor: Preparing forecast for future and daily reservations for all departments
- Checking and balancing daily revenue log
- Welcoming guest
- Checking guest in and out of Hotel
- Front Desk Agent: Welcoming guest, checking guest in and out of Resort
- Collecting any outstanding balance on bookings.
Education
Certificate - Nursing Assistance
New York Health Care Careers
Jamaica, NY2020-10
G.E.D IN GENERAL STUDIES -
Brooklyn Adult Learning Center
BROOKLYN, NY06.2019
CERTIFICATE IN ACCOUNTING TECHNICIAN -
Montego Bay Community College
MONTEGO BAY, ST JAMES06.2003
HIGH SCHOOL DIPLOMA -
Mt Alvernia High
MONTEGO BAY, ST JAMES06.2001
Skills
- Progress Documentation
- Care plan assessment
- Quality program protocols
- Behavior redirection
- Care Plan Management
- Clinical Quality Program Standards
Timeline
PATIENT CARE ASSOCIATE
New York Health and Hospital Elmhurst Hospital Center
2023.01 - Current
PATIENT CARE TECHNICIAN
New York Health and Hospital Gouverneur
2021.06 - 2023.01
NURSING ASSISTANT
Queens Boulevard Nursing Home
2020.11 - 2021.03
RESERVATIONS AGENT
Sunset Beach Resort Spa and Waterpark
2013.08 - 2015.04
SUPERVISOR CUSTOMER SERVICE REPRESENTATIVE
ACS a Xerox Company (Delta Airlines)
2009.02 - 2013.07
FRONT DESK AGENT/ NIGHT AUDITOR
Super Clubs Breezes Montego Bay
2003.09 - 2008.12
Certificate - Nursing Assistance
New York Health Care Careers
G.E.D IN GENERAL STUDIES -
Brooklyn Adult Learning Center
CERTIFICATE IN ACCOUNTING TECHNICIAN -
Montego Bay Community College
HIGH SCHOOL DIPLOMA -
Mt Alvernia High
Similar Profiles
Lindsey GiesLindsey Gies
Public Safety Officer at Edward-Elmhurst Health/Linden Oaks Behavioral Health HospitalPublic Safety Officer at Edward-Elmhurst Health/Linden Oaks Behavioral Health Hospital
David SmithDavid Smith
Patient Care Associate ED & Subspecialty Clinic at Elmhurst Hospital CenterPatient Care Associate ED & Subspecialty Clinic at Elmhurst Hospital Center
Elisa MonarrezElisa Monarrez
Medical Assistant at Elmhurst Hospital CenterMedical Assistant at Elmhurst Hospital Center