Althea PhillipsTaylor

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Inspected equipment to diagnose operational issues.
• Evaluated systems according to predetermined checklist and noted issues.

EXPERIENCE: City of Detroit, Department of Elections, Detroit, MI

6/1988 to 3/2021 Sr. Election Service Technician

• Knowledge of Federal, State and local Detroit City Charter, rules, and regulation and procedures governing the administration.
• Know;edge of management, supervision and administration principles and practices.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Knowledge of county government organization, operations, policies and practices.
• Knowledge of modern computer technology and software required in the administration of elections and office operations.
• Knowledge of record management and retention requirements.
• Knowledge of research, analysis, evaluation and reporting methodologies and techniques.
• Extremely knowledge of Customer Service and Call Center Services

6/1994 to present Election Service Technician

Supervise twenty full-time and part-time staff

• Knowledge of ethnicity, diversity issues and needs in promoting the electoral process, information, accessibility and participation.
• Coordinate, supervise and train workers for various assignments
• Maintain, service and repair voting tabulation devices
• Manage and supervise computerized supply inventory
• Order, maintain and distribute all supplies to various division throughout the building
• Prepare and test ballots for polling sites and absentee precincts
• Extremely knowledgeable on the process and procedures of the Image Cast Precinct (ICP) and Image Cast Ballot Marking (ICX)
• Extremely knowledge on the digital meter postage machine
• Deliver supplies and voting equipment to polling precinct.
• Instrumental in Recruitment and Training of Troubleshooters to assist for Election day.

Security Guard for Allied Universal are responsible for the security and safety of client’s property and personnel, know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service.

• Verified scheduled locking and unlocking of doors and physical entrances to secured buildings.
  
• Responded to medical emergencies by administering basic first aid and contacting emergency services personnel.
  
• Patrolled interior and exterior locations to detect signs of intrusion and deter unauthorized entrance.
  
• Apprehended offending visitors or personnel for ejection from premises or handover to law enforcement.
  
• Authorized entrance of approved personnel to secured areas and buildings.
  
• Investigated tripped alarms and emergent disturbances across monitored areas.
  
• Maintained approved visitor lists for secured locations to prevent theft or unauthorized ingress.
  
• Issued warnings to visitors and personnel of rules infractions and violations.
  
• Authored reports on daily activities to support legal record-keeping and loss prevention tracking.
  
• Monitored electronic camera and surveillance systems to remotely protect properties.
  
• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  
• Responded to inquiries and requests for assistance from visitors and staff members.
  
• Monitored entrances and exits to control access and prohibit entry of unauthorized individuals.
  
• Scanned personnel, belongings and shipments to identify dangerous items or signs of theft.
  
• Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
  
• Skillfully operated hand-held devices and scanning machinery to complete through checks.
  
• Circulated among employees, visitors, and patrons to protect property and preserve order.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Assisted visitors and customers to provide directions, answer questions and meet requests.

• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Conducted regular patrols of key areas to spot and control security concerns.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.