Althea Robinson
Lawrenceville,VA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as consistent, proactive and hardworking leader with history of streamlining operations and meeting operational deadlines. Interacts with the staff, inmates, and public to maintain orderly operations while in a prison setting. Demonstrated ability to learn new policies and procedures.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Corrections Captain Watch Commander
Greensville Correctional Center
07.2023 - Current
- Improved facility safety by implementing effective security measures and protocols.
- Reduced inmate altercations through proactive conflict resolution techniques and clear communication.
- Enhanced staff efficiency with regular training sessions on policy, procedure, and best practices.
- Streamlined daily operations by optimizing schedules, assignments, and resource allocation.
- Promoted a positive work environment by addressing employee concerns promptly and fairly.
- Evaluated employee performances regularly; providing constructive feedback designed help individuals reach their full potential professionally while also promoting overall team success through collaboration, shared goals, mutual respect among all members involved.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised daily shift operations, providing guidance and support to officers in the field as needed.
- Evaluated officer performance through regular reviews, identifying areas for improvement and providing constructive feedback for professional growth.
Corrections Lieutenant Operations Supervisor
Greensville Correctional Center
06.2021 - Current
- Comply with and enforce institutional policies, procedures, rules, and regulations.
- Make staffing decisions for the purpose of meeting established shift schedules.
- Conduct initial investigations of all serious incidents, to include any use of force by staff, inmate on inmate assaults, inmate on staff assaults, and contraband seizures.
- Prepare written reports and employee evaluations.
- Conduct daily rounds of the facility and Restorative Housing Unit to ensure proper staffing and security.
- Review incident reports and investigate reports submitted by officers and staff.
- Provides direct supervision to 56 Correctional Officers, Lieutenants and Sergeants in a 3,500 bed medium security state correctional facility.
- Responsible for the direct management of medical personnel, and food service.
- Responsible for the orderly operation of the institution. Conducts roster management consisting of; daily duty rosters (emergency staffing purposes), scheduled vacations, other planned or anticipated leave, ensuring mandatory training is complete and other information needed for efficient management of staff resources to assure sufficient number of staff to provide proper coverage of the institution.
- Coordinates daily assignments of each security officer on each shift and accounts for the status of each officer assigned to the shift.
- Oversaw daily operations to ensure high levels of productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintains the Department of Corrections (DOCTime) Timekeeping and leave management system used for time, attendance, leave and scheduling purposes.
- Researched and resolved time discrepancies.
Corrections Sergeant
Greensville Correctional Center
03.2020 - 06.2021
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Resolved conflicts and negotiated mutually beneficial agreements between staff.
- Coordinated responses to emergency situations arising within the institutions housing units.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Supervised dining hall, outdoor and indoor recreation area, vocational shop and inmate housing unit.
- Provides first line supervision to Corrections Officers and Corrections Officer Trainees in an institutional setting.
- Supervises and monitors staff on assigned shift to ensure a safe and secure environment.
- Communicates with management, staff, visitors, offenders and the public.
- Leads and counsels staff.
- Maintains a safe and productive workforce.
Corrections Officer
Greensville Correctional Center
02.2018 - 03.2020
- Providing public safety and security of public, staff, and offenders.
- Ensuring and utilizing communication by effectively adhering to custody and control with policy and procedure.
- Implementing and adhering to effective Evidence Based Practices and principal strategies which enhance multi-disciplinary teams addressing and resolving offenders needs.
- Build solid relationships with staff and residents to keep institution safe and secure.
- Observe and supervise inmates throughout visits, meal time, recreation, phone calls and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, and log book entries.
- Escorted inmates to and from cells and hospitals appointments.
- Observing, controlling and logging entrance and exit traffic in master control and secondary support control.
- Identification of employees, visitors, and offenders.
- Recording and tabulating all offender counts.
- Monitoring alarm systems, key control, firearms and chemical agents.
- Operating electronically and electrically controlled doors.
- Observation and monitoring area of control.
- Operating public address system.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
Retail Sales Associate
Cracker Barrell Old Country Store
08.2017 - 08.2018
- Performs guest service by accepting payment from guests, providing information about the store and acting in a manner that conveys the highest degree of hospitality
- Perform both sales floor and cash stand responsibilities through a shift
- Greet guests in a friendly manner, answers the telephone in a pleasant manner and ensure the guest's needs are met
- Move between the cash stand and sales floor based on where the guests are in order to meet their needs, with a sense of urgency
- Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems
Accounts Manager
Monica Palmer State Farm Insurance
07.2016 - 02.2018
- Interview, analyze, and collect data from mutual and prospective
clients about their financial resources and needs, the physical
condition of the person or property to be insured, and to discuss any existing coverage. - Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Calculate premiums and establish payment method.
Perform administrative tasks, such as maintaining records and
handling policy renewals. - Contact underwriter and submit forms to obtain binder coverage.
- Sell various types of insurance policies to businesses and individuals on behalf of an insurance company, including automobile, fire, home, life, health, and annuities.
- Create, maintain, and enter information accurately into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence
requiring replies. - Check to ensure that appropriate changes were made to resolve
customers' problems. - Determine charges for services requested, collect deposits or
payments, or arrange for billing. - Servicing customer accounts, administrative task, marketing, and
up-selling. - Collect, count, and disburse money, do basic bookkeeping, and
complete banking transactions. - Review files, records, and other documents to obtain information to respond to requests.
- Train other staff members to perform work activities, such as using computer applications.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Use computers for various applications, such as database
management or word processing. - Set up and manage paper or electronic filing systems, recording
information, updating paperwork, or maintaining documents, such as, correspondence, or other material.
Customer Service Representative
Advance America Cash Advance
08.2015 - 07.2016
- Provides exceptional customer service with the commitment to retain customer relations
- Effectively builds team relationships on all levels of employee and
management relations - Competing data entry on both new and existing customer transactions in a timely efficient manner
- Properly ensures all customers information is kept confidential with the integrity of all files being properly fled accordingly, and verifying accuracy and completeness
- Assisting in collections with Past Due, Write Offs, and SF accounts
- Ensuring all cash controls are maintained while performing a daily
balance during customer transactions - Provides proper phone etiquette with handling incoming and outgoing calls in a professional oriented manner
- Assisting with marketing, banking transactions, and operations
- Opening and Closing procedures daily with maintaining organization,cleanliness, and following all company policy and procedure to ensure the safety of customers and employees
- Properly adhering to all Federal, State, and Local laws
Certified Department Swing Manager
Harris & Wesley Inc. McDonalds
10.2005 - 07.2015
- Promoted a positive atmosphere and went above and beyond to
guarantee each customer received exceptional food and service.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints - Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specifed level
- Led and directed team members on effective methods, operations and procedures
- Establish and implement policies, goals, objectives, and procedures for their department
- Monitor food preparation methods, portion sees, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
Education
Associate of Arts - Business Administration
Southside Virginia Community College
Alberta, VA05.2015
Associate of Applied Science - Business Management
Southside Virginia Community College
Alberta, VA05.2014
High School Diploma -
Brunswick High School
Lawrenceville, VA06.2005
Skills
- Safety and security
- Strong interpersonal skills
- Fast Learner
- Time Management
- Judgement and Decision Making
- Managing unit operations
- Security procedures
- Job assignments
- Crisis Intervention Training
Accomplishments
January Security Employee of the Month, 2024
Basic Skills for New Supervisors, 2021
Cognitive Community Training DOC, 2018
Lead Graduate with Honors Basic Correctional Officers Training Academy, 2018
Certificate of Completion in Department Management Capstone, 2015
Recognition in Phi Theta Kappa Honor Society, 2015
Profitability Excellence Award, McDonald’s 2014
Leadership Excellence Award, McDonald’s 2014
Business Service Management Class, McDonald’s 2010
Certification
DCJS Firearms Certification, 2024
Corrections Crisis Intervention Team, 2022
Timeline
Corrections Captain Watch Commander
Greensville Correctional Center
07.2023 - Current
Corrections Lieutenant Operations Supervisor
Greensville Correctional Center
06.2021 - Current
Corrections Sergeant
Greensville Correctional Center
03.2020 - 06.2021
Corrections Officer
Greensville Correctional Center
02.2018 - 03.2020
Retail Sales Associate
Cracker Barrell Old Country Store
08.2017 - 08.2018
Accounts Manager
Monica Palmer State Farm Insurance
07.2016 - 02.2018
Customer Service Representative
Advance America Cash Advance
08.2015 - 07.2016
Certified Department Swing Manager
Harris & Wesley Inc. McDonalds
10.2005 - 07.2015
Associate of Arts - Business Administration
Southside Virginia Community College
Associate of Applied Science - Business Management
Southside Virginia Community College
High School Diploma -
Brunswick High School
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