Althea Young
Lawndale,CA
Summary
Goal-oriented manager with distinguished experience in Catering and Event Sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills that takes pride in seeing the job done well. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Catering & Event Sales Manager
Speciaity Restaurants Corporation
City of Los Angeles, CA
06.2017 - Current
- Solicit new Catering Business, send monthly/seasonal perks and promotions to repeat business.
- Prepare Contract, proposals. plan and manage Weddings, Birthday Parties, Reunions, Celebration of Life, Corporate Parties and Meetings etc.
- Attend Corporate Open Houses and Bridal Shows
- Create BEOs and Diagrams for daily events
- Manage over 31,000 Square feet of event space
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Provided friendly, courteous service to create memorable moments for guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Arranged linens and table settings according to seating plan and event theme.
Catering Coordinator
Specialty Restaurants Corporation
City of Los Angeles, CA
06.2017 - 10.2021
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Create Proposal and contracts for meetings and events
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Attend Trade Shows and Create Site Tours
- Responsible for filing, ordering of supplies and maintaining a clean and workable office.
- Answer and handle Office telephone calls inquiries.
Catering Coordinator
Hilton Hotel (Torrance South Bay)
Torrance, CA
10.2004 - 06.2017
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Attend Trade Shows and Create Site Tours
- Responsible for filing, ordering of supplies and maintaining a clean and workable office.
- Answer and handle office telephone calls inquiries.
PBX Switchboard Operator
FURAMA HOTEL, Los Angeles, CA
City of Los Angeles, CA
05.1997 - 10.2004
- Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated switchboard and routed incoming calls to appropriate departments.
- Provided relay service for hearing-impaired users.
- Maintained accurate records of calls placed and received.
- Assist the Front Desk
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
PBX Hotel Operator
CONTINENTAL PLAZA HOTEL
City of Los Angeles, CA
11.1995 - 06.1997
- Monitor incoming and outgoing facsimile transmission.
- Distribute incoming mail and packages
- Input wake-up calls for hotel guest..
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Maintained accurate records of calls placed and received.
- Received incoming calls and paged individuals and departments over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Provided relay service for hearing-impaired users.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Calculated and quoted charges for services such as person-to-person and international calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained up-to-date knowledge of emergency call procedures.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Operated switchboard and routed incoming calls to appropriate departments.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix,
Torrance, CA06.2008
Transportation Management
Academy Pacific Travel College
Los Angeles, CA06.1999
Associate of Arts - Secretarial Studies And Office Administration
Los Angles Trade Technical College
Los Angeles, CA05.1995
Skills
- Microsoft Word, Excel, Power Point, Microsoft Outlook
- Salesforce Software/Delphi
- Ability to type 55-60 wpm
- Networking Events
- Detail-Oriented
- Relationship Building
- Operating Procedures and Policies
- Problem Solving
- Verbal and Written Communication
- Time Management
- Customer Service
- Cold Calling
- Appointment Scheduling
Leadership Torrance. South Bay
Class of 2008
Leadership Torrance is an excellent opportunity for me to increase my community involvement. Leadership Torrance is a good forum for exchanging information and ideas with other people who care about our community. This program's emphasis on leadership skills, networking opportunities and hands-on activities. This program helped me understand what the needs are in our community and how I can make a meaningful and lasting contribution.
I received a completion certificate for this program.
Timeline
Catering & Event Sales Manager
Speciaity Restaurants Corporation
06.2017 - Current
Catering Coordinator
Specialty Restaurants Corporation
06.2017 - 10.2021
Catering Coordinator
Hilton Hotel (Torrance South Bay)
10.2004 - 06.2017
PBX Switchboard Operator
FURAMA HOTEL, Los Angeles, CA
05.1997 - 10.2004
PBX Hotel Operator
CONTINENTAL PLAZA HOTEL
11.1995 - 06.1997
Bachelor of Science - Business Administration And Management
University of Phoenix,
Transportation Management
Academy Pacific Travel College
Associate of Arts - Secretarial Studies And Office Administration
Los Angles Trade Technical College
Similar Profiles
Genevea HarveyGenevea Harvey
Installer at Georgia Speciaity EquipmentInstaller at Georgia Speciaity Equipment
Mayra Cabrera ContrerasMayra Cabrera Contreras
Administrative Assistant at Clara Corporation McDonald's RestaurantsAdministrative Assistant at Clara Corporation McDonald's Restaurants
Karen Cruz ReyesKaren Cruz Reyes
Special Events Coordinator at Corporate Office-Specialty Restaurants CorporationSpecial Events Coordinator at Corporate Office-Specialty Restaurants Corporation