Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Althea lusk

Chicago,IL

Summary

Adept at optimizing surgical schedules and enhancing patient satisfaction, my tenure at Loyola University Medical Center honed my adaptability and organizational prowess. Achievements include streamlining processes for a 20% increase in efficiency and fostering strong patient relations through effective communication. Skilled in HIPAA compliance and clinical documentation, I excel in fast-paced medical settings.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Surgical Scheduler Coordinator

Loyola University Medical Center
07.2023 - 02.2025
  • Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
  • Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
  • Optimized resource utilization within the hospital by closely monitoring surgery schedules and adjusting staff assignments accordingly.
  • Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
  • Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
  • Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
  • Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
  • Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
  • Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
  • Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
  • Streamlined the surgical scheduling process for improved accuracy and time management.
  • Assisted in maintaining a safe environment for patients and staff by adhering to infection control protocols during scheduling procedures.
  • Decreased errors in scheduling system through regular audits, identifying discrepancies, and implementing corrective actions when needed.
  • Mitigated risk of miscommunication between departments by proactively sharing updates on surgery schedules within the hospital network.
  • Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
  • Expedited registration process for new patients by gathering necessary information prior to their arrival at the hospital or clinic setting.
  • Increased patient satisfaction with timely communication regarding appointment confirmations and reminders.
  • Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
  • Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Checked patients in and out and collected payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.

Clinical Administrative Assistant

Loyola University Medical Center
07.2021 - 02.2025
  • Expedited check-in procedures for patients, resulting in reduced wait times and improved overall experience at the clinic.
  • Advised office manager of problems and concerns and assisted with problem-solving.
  • Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
  • Ensured seamless transition of patient care between providers by maintaining accurate and up-to-date handover notes.
  • Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
  • Streamlined administrative processes for increased office efficiency and reduced wait times.
  • Supported clinic staff during high volume periods, adapting to a variety of tasks as needed to maintain smooth operations.
  • Improved patient satisfaction by efficiently managing appointment scheduling and follow-up calls.
  • Supported billing department by accurately entering insurance information and coding diagnoses for claims processing.
  • Collected payments and entered charges into computer system.
  • Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
  • Increased patient engagement with preventative care measures by distributing educational materials on relevant health topics during clinic visits.
  • Assisted in maintaining a clean reception area, creating a welcoming atmosphere for patients upon arrival to the clinic setting.
  • Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
  • Promoted timely referrals by coordinating appointments with specialists and obtaining necessary authorizations from insurance carriers.
  • Contributed to a positive work environment through strong collaboration with colleagues across various departments within the healthcare facility.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Conducted patient intake interviews, recording and documenting relevant information.

Emergency Room Technician

Franciscan Health Olympia Fields
01.2002 - 06.2021
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Quickly responded to codes and cardiac monitor alarms.
  • Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
  • Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
  • Liaised between nurses, physicians, patients and visitors.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Conducted routine inventory checks of medical supplies, ensuring adequate stock levels for efficient ER operations.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Assisted physicians with patient assessments, contributing to accurate diagnoses and appropriate treatment plans.
  • Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.
  • Contributed to the overall success of the emergency department by actively participating in team meetings, sharing insights, and suggesting improvements for optimal patient care outcomes.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
  • Prepared patients for surgery or further diagnostic testing by inserting IV lines and foley catheters as required.
  • Performed quality assurance checks on medical equipment, promptly identifying and reporting any malfunctions or maintenance needs.
  • Assisted in managing patient flow by coordinating timely bed assignments and transfers to other departments.
  • Inserted peripheral IVs and administered non-medication IV fluids.
  • Alleviated patient anxiety, providing clear explanations of procedures and answering questions.
  • Improved patient outcomes with timely and compassionate emergency care.
  • Boosted patient satisfaction by attentively listening to concerns and ensuring they felt heard and cared for.
  • Enhanced overall efficiency of ER department, identifying and implementing process improvements.
  • Improved patient flow through ER by efficiently preparing rooms and organizing medical supplies.
  • Facilitated quick response to cardiac emergencies by proficiently operating EKG machines and monitoring results.
  • Enhanced patient comfort, adjusting beds and helping with mobility as needed.
  • Facilitated seamless collaboration among medical staff by acting as liaison between doctors, nurses, and specialists.
  • Boosted team morale and maintained positive work environment, even under stressful conditions.
  • Ensured rapid patient assessment by accurately taking vital signs and gathering medical history.
  • Ensured adequate supply levels, ordering and restocking medical supplies to maintain readiness for emergencies.
  • Assisted in life-saving procedures, supporting medical teams during critical emergencies.
  • Played key role in emergency response teams, participating in drills and actual events to enhance preparedness.
  • Enhanced patient safety with strict adherence to sanitation protocols and infection control measures.
  • Enabled more effective treatment plans by promptly relaying lab results to attending physicians.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Disinfected tools, equipment and surfaces between patients.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Answered patient inquiries and provided information about healthcare services.
  • Performed basic laboratory tests and collected specimens for further testing.
  • Inspected equipment for defects and completed basic repairs.
  • Obtained patient or family member authorizations for tests and procedures.

Education

No Degree - Emergency Medical Tech

Prairie State College
Chicago Heights, IL
12-2020

No Degree - Certified Nursing Assistant

Kennedy King Collage
Chicago, IL
05-1990

Skills

  • HIPAA compliance
  • Strong organization
  • Office administration
  • Patient scheduling
  • Insurance verification
  • Follow-up skills
  • Calendar management
  • Surgical procedures
  • Medical coding
  • Following up with patients
  • Obtaining authorizations
  • Maintaining confidentiality
  • Procedure authorization
  • Office workflow support
  • Critical thinking
  • Excellent communication
  • Reliability
  • Active listening
  • Electronic health records
  • Clinical documentation
  • CPR certified
  • Medical charting
  • Written communication
  • Adaptability

Certification

Nursing assistant

Timeline

Surgical Scheduler Coordinator

Loyola University Medical Center
07.2023 - 02.2025

Clinical Administrative Assistant

Loyola University Medical Center
07.2021 - 02.2025

Emergency Room Technician

Franciscan Health Olympia Fields
01.2002 - 06.2021

No Degree - Emergency Medical Tech

Prairie State College

No Degree - Certified Nursing Assistant

Kennedy King Collage

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Althea lusk