Altheisa Louis
Fort Lauderdale,FL
Summary
Hard working self-starter with a multitude of diverse skills and experiences. Dedicated team player who can be relied upon to assist the company in achieving its goals. Seeking to apply my abilities to become an asset to your company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
24hr Lock-Smith
11.2020 - Current
- Lead and direct the call center team, ensuring smooth operations and adherence to standards.
- Implement strategic plans to enhance efficiency and customer service.
- Manage customer service issues, handle complaints, and ensure service quality.
- Assist in hiring and onboarding new employees, answering staff questions, and providing guidance.
- Measure performance using key metrics like call abandonment and waiting times.
- Ensuring adherence to attendance policies and established procedures.
- Anticipate escalations and take over calls when necessary.
- Prepare monthly and annual performance reports for management.
Shift -Leader
7-11 Stores
04.2017 - 01.2020
- Monitoring team performance and ensuring duties are performed efficiently.
- Reporting any issues that arise during the shift to management.
- Managing employee requests and transgressions.
- Ensuring compliance with company policies, health, and safety standards.
- Coaching team members and training new staff.
- Opening and closing registers.
- Handling customer issues and employee disputes.
- Providing appropriate training and support to employees.
- Addressing customer issues and ensuring customer satisfaction.
- Upholding safety standards and adhering to company policies.
- Supervising and directing team members.
Crew Member
Delaware North
11.2016 - 12.2017
- Greet guests, answer questions, and assist whenever possible
- Process sale with point of sale system and bag merchandise
- Routinely stock merchandise and maintain back-stock
- Verify amount of bank at beginning and end of each shift
- Prepare and serve food.
- Safely operate, sanitize, and clean all equipment, including those use for foodservice.
- Comply with all property and departmental standards as they pertain to safety and security.
- Perform similar duties as directed.
Backroom/Loss Prevention
Target
12.2014 - 10.2016
- Restocking shelves with new merchandise, rotating seasonal items, and refilling display racks as needed
- Processing returns of damaged or defective merchandise with the shipping department or warehouse staff
- Receiving and storing new inventory in accordance with company procedures
- Maintaining a clean and safe work environment in the backroom by picking up trash, sweeping floors, and cleaning shelves
- Loading and unloading trucks with inventory shipments from suppliers or stores that are closing
- Organizing and maintaining records for incoming shipments of merchandise or supplies
- Determining how much of each item should be ordered based on past sales data and customer demand
- Ensure the safety and security of our teams, guests, stores, distribution centers and merchandise.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
Package Handler
FedEx
02.2013 - 12.2014
- Loading and unloading packages onto and off of vehicles
- Using computers to track packages
- Monitoring packages while they are being transported
- Making sure that packages are properly labelled
- Checking that packages arrive safely at their destination
- Providing customer service
- Handling packages when they are damaged or lost
- Working with hazardous materials
- Operating heavy machinery
- Picking up and delivering packages
- Perform other duties as assigned.
Retail Associate
Coco's Beauty Supply
11.2012 - 01.2013
- Greet customers and provide assistance in a friendly and professional manner
- Understand customer needs and recommend products or services accordingly
- Demonstrate product knowledge and provide product demos to customers
- Maintain cleanliness and organization of the sales floor, shelves, and displays
- Stock shelves with merchandise and ensure products are properly labeled
- Handle customer inquiries, complaints, and returns in a timely and satisfactory manner
- Assist with inventory management, including receiving and restocking merchandise
Education
High School Diploma -
Dillard High School
Fort Lauderdale, United States06.2013
Skills
- Technical Support
- Retail services
- Package handling
- Customer Service
- Operations Management
Certification
Security License, Class D
Timeline
Call Center Supervisor
24hr Lock-Smith
11.2020 - Current
Shift -Leader
7-11 Stores
04.2017 - 01.2020
Crew Member
Delaware North
11.2016 - 12.2017
Backroom/Loss Prevention
Target
12.2014 - 10.2016
Package Handler
FedEx
02.2013 - 12.2014
Retail Associate
Coco's Beauty Supply
11.2012 - 01.2013
High School Diploma -
Dillard High School