ALTHERIA MCCARTHY
Atmore,AL
Summary
Dynamic Communications Officer with proven expertise at Flomaton Police Department in call prioritization and dispatch coordination. Recognized for maintaining precise records and enhancing emergency response procedures. Adept at utilizing CAD software and demonstrating professionalism under pressure, ensuring timely assistance and effective information relay in high-stress situations.
Overview
23
23
years of professional experience
Work History
Communications Officer
Flomaton Police Department
Flomaton, AL
09.2023 - Current
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assisted callers in emergency situations with appropriate information and support.
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Monitored emergency communication systems to ensure timely response to incidents.
- Assisted in coordinating information dissemination among law enforcement and public safety agencies.
- Utilized CAD software for incident reporting and resource allocation.
- Managed incoming calls, prioritizing urgent requests and ensuring accurate information transfer.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Supported investigations by providing essential information from dispatcher logs when required.
Sales Associate
Walmart
Atmore, AL
06.2022 - 09.2023
- Assisted customers with product inquiries and provided tailored recommendations to enhance shopping experience.
- Maintained accurate inventory levels and organized stock to ensure efficient store operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
- Collaborated with team members to implement promotional displays, driving customer engagement and sales.
Communications Officer
Bay Minette Police Department
Bay Minette, AL
05.2022 - 09.2022
- Organized community outreach events, promoting safety awareness and department transparency.
- Collaborated with law enforcement personnel to ensure consistent messaging across channels.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and materials.
Security Officer
Wind Creek Casino & Hotel
Atmore, AL
02.2006 - 03.2022
- Monitored premises to ensure safety and security for guests and staff.
- Responded promptly to incidents, mitigating risks through effective conflict resolution.
- Conducted thorough inspections of property to identify potential security breaches.
- Collaborated with local law enforcement to enhance emergency response protocols.
- Trained new security personnel on policies, procedures, and best practices.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Assembly Line Worker
Dana Corporation
Pensacola, FL
05.2003 - 01.2006
- Operated machinery to assemble components efficiently and accurately.
- Conducted quality checks to ensure product specifications met industry standards.
- Collaborated with team members to streamline production processes and improve output.
- Trained new employees on assembly techniques and safety protocols.
- Identified and resolved production issues, enhancing workflow efficiency.
- Maintained clean and organized workstations for optimal safety and productivity.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Monitored inventory levels of materials, ensuring timely replenishment for uninterrupted production flow.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Increased production efficiency by consistently meeting and exceeding daily assembly targets.
- Coordinated with quality control to ensure all assembled products met strict quality criteria.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Collaborated with engineering teams to improve production efficiency.
- Installed, adjusted and repaired automated machines and robots.
- Facilitated collaboration between production and other departments.
Education
High School Diploma -
ESCAMBIA COUNTY HIGH
Atmore, ALSkills
- Internal communications
- Attention to detail
- Call prioritization
- Dispatch coordination
- Computer-aided dispatching
- Information documentation
- Professionalism
- 911 system information databases
- Call management
- Incident management
- Information relay
- Emergency response procedures
- Telephone etiquette
- Emergency protocols
- Alarm systems monitoring
Timeline
Communications Officer
Flomaton Police Department
09.2023 - Current
Sales Associate
Walmart
06.2022 - 09.2023
Communications Officer
Bay Minette Police Department
05.2022 - 09.2022
Security Officer
Wind Creek Casino & Hotel
02.2006 - 03.2022
Assembly Line Worker
Dana Corporation
05.2003 - 01.2006
High School Diploma -
ESCAMBIA COUNTY HIGH