Alton D. Butler
Clinton,MS
Summary
Knowledgeable with solid foundation in computer science principles and practical application. Developed and implemented software solutions that improved operational efficiency and reliability. Demonstrated proficiency in algorithm design and problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Computer Scientist/ Engineering Directorate
Enterprise Information Technology IM/IT service delivery team (G-6)/Corporate Information Office (CIO) / U.S. Army Corps of Engineers (USACE)
11.2015 - Current
- Established new hardware equipment for laptops, desktops, tablets, docking stations, monitors, and touch screens from Dell, HP, and Panasonic respectively and performed standard testing to make sure that all systems are up to par for potential users.
- Assisted in Engineering and Design projects such as Establishing Windows 11 and Windows 10 SHB (Secure Host Baselines) along with other minor images such as AirGap and RIS (Remote Installation Service) to the reimaging hard drives once they were available. Updated offline updaters whenever version updates were needed.
- Developed algorithms to enhance data processing efficiency within IM/IT service delivery team.
- Imaged machines through a choice of Dell Image Assist or Auto Universal Image Procedure (AutoUIP) checked functionality of systems such as MS Office, Bitlocker, ActiveID Activclient CAC login, McAfee software, as well as performing standard testing to make sure that all system is up to par for testing of software.
- Led integration of cloud solutions to optimize resource management across multiple projects.
- Assisted co-workers with testing as needed by helping solve testing issues concerning docking stations, station hubs, and equipment from companies such as Dell, HP, and Panasonic - completing standard testing checklist, and providing the checklist to the users to whom the testing is assigned.
- Collaborated with cross-functional teams to design innovative IT solutions aligned with organizational goals.
- Conducted system analysis to identify and resolve software issues, improving overall performance.
- Assumed responsibility of Standard Testing Checklist, and ACE-IT Test Plan Template for users to complete - in addition to other duties.
- Proactively improved IM/IT customer service delivery by effective and efficient response to valid customer requirements.
- Demonstrated capabilities beyond current responsibilities by consistently being willing to tackle new assignments/procedures - learning about the assignment/procedure and sharing information with co-workers.
- Documented technical processes and best practices to improve knowledge sharing and operational consistency across teams.
- Developed machine learning models through training algorithms for improved pattern recognition and automation tasks.
System Engineer/ Mobile Device Administrator (Tier II)
U.S Army Corps of Engineers Information Technology / Vectrus Inc.
03.2015 - 10.2015
- Primary duties as an administration by providing Tier II support for escalated client-side issues.
- Installing and configuring Mobile Device Management software if required/desired.
- Led cross-functional teams to design and implement IT infrastructure solutions.
- Adding and Deleting users accounts along with troubleshooting device synchronization issues, and device data issues on the Blackberry Enterprise Server and Citrix Xenmobile Device Services.
- Managed system upgrades to enhance operational efficiency across multiple projects.
- Installing, configuring, and maintaining the Blackberry Enterprise Server properties and functionality.
- Configuring Blackberry Enterprise Server logging by identifying and correcting configuration, server, and user errors.
- Troubleshoot message routing issues.
- Configuring, managing and maintaining Blackberry Services Administration properties.
- Monitoring and implementing Blackberry Administration; and One year of experience in monitoring and implementing Apple IOS, and Android Services for over 10,000 users in ACoE.
- Managing the audit and examination of maintenance records to ensure regulatory compliance.
- Assisted the Network Operations Security Center in Activating and Adding VOIP phones to the appropriate users.
- Tested Android and IOS Device for Citrix Xenmobile which is in progress for the future devices for users in ACoE.
- Developed and trained IT Support Technicians about activations and device use to cut time from BMC Remedy ticket queue and inform users.
- Implemented Citrix Xenmobile Mobile Device Management services for use to testing Android and Apple IOS devices.
System Engineer/ Blackberry Administrator (Tier II)
U.S Army Corps of Engineers Information Technology/ Bowhead Information Technology Services
08.2010 - 03.2015
- Administration primary duties are providing Tier II support for escalated client-side issues.
- Installing and configuring Desktop Manager software if required/desired by the Local IT Support.
- Adding and deleting of the users' accounts on the Blackberry Enterprise Server.
- Troubleshooting device synchronization issues and troubleshoot device data issues. This has resulted in a 4.3-4.5 out of 5.0 in operation approval rating.
- Installing, configuring, and maintaining the BES properties and functionality.
- Configuring Blackberry Enterprise Services logging by identifying and correcting configurations, administrative services, and troubleshooting user errors.
- Troubleshooting message routing issues.
- Configuring and managing Boxtone Mobile Service Management, ItrezzoAgent EPS database, Zenprise Mobile Device Management, and Microsoft Active Directory services.
- Configuring and maintaining Blackberry Administration Services properties, establishing IT Policies for device securities, and PIM Synch properties.
- Conferring with vendor software and systems engineering analysts and/or application programming personnel in the event errors requires a change of instructions or sequence of operations during business hours and as a primary point of contact after business hours.
- Installed and configured Boxtone Mobile Service Management application service which resulted in pinpointing errors on user device and maintaining stability in our Blackberry Enterprise Servers.
- Installed and configured Blackberry Enterprise Server 5 and 10 in production and backups for update material in device service for blackberry devices. Resulted in team being the first to implement backup servers and cut service time in troubleshooting servers which resulted in faster resolutions.
- Advised Tier I Support from both District, Division, and within the Enterprise Services on adding, deleting, and activating user accounts.
- Developed instruction guides for troubleshooting error on user's devices and for monitoring service on the Blackberry Servers.
- Http://www.bowheadsupport.com/
- August 2010- March 2015 (40 hours/per week)
IT Support/ Data Monitoring Technician (Tier I)
U.S Army Corps of Engineers Information Technology/ Bowhead Information Technology Services
04.2008 - 08.2010
- Observed the operations of the console panel, storage devices, printers, temperature control units, and power distribution units to determine the point of equipment or program failure through the ACoE Information Technology and High-Performance Computing Center.
- Monitored and implemented Cisco Network Monitoring Compliance resulting in the collaboration of the assistance with the Network Operations Security Center Team to focus on more of network troubleshooting of routers, switches and repeaters.
- Advised and coordinated Computer Associates Spectrum from Computer Associates in regards for monitoring all servers and system for U.S. Army Corps of Engineers Information Technologies (ACE-IT). This resulted in pinpointing all issues that needed to be addressed to Tier II team in the ACE-IT Data Center Teams.
- Monitors events and incidents on the Niksun Netdetector Intrusion Detection System (IDS) and uses standard procedures given by the Circuit Incident Response Team (CIRT). Results included an incident from outside the United States that was reported to our CIRT team that garnered national attention after a quick resolution from the CIRT Team.
- Http://www.bowheadsupport.com/
- April 2008 - August 2010 (40 hours/per week)
IT Support/ Helpdesk Technician
U.S Army Corps of Engineers Enterprise Infrastructure Services/ Integrated Concepts and Research Corporation
09.2005 - 03.2008
- Assisted with all customer related problems that the Corps of Engineers Enterprise Infrastructure Center (CEEIS), High Performance Computing Center (HPCC), and Engineering Research and Development Center (ERDC) communities experience as related to the Information Technology Service available.
- Maintained and improved upon the current level of expertise in the Computer Operations area for the High-Performance Computing Center (HPCC), Engineering Research and Development Center (ERDC), and Corps of Engineers Enterprise Infrastructure Center (CEEIS) communities.
- Ensured that all problems presented to the Central Processing Center (CPC) Operation/ Help-desk staff are expedited for a satisfactory resolution and handled within a timely, cooperative and respectful manner with integrity.
Education
Master of Science - Computer Science
Alcorn State University
Lorman, MS08.2015
Bachelor of Science - Advance Technologies
Alcorn State University
Lorman, MS01.2005
Skills
- Experienced with enterprise software systems
- Software imaging expertise
- Software development proficiency
- Software development
- Troubleshooting skills
- Machine learning
- Software improvements
Certification
- Certified CompTIA Security+ #COMP001008769358
- Taking the CISSP in May 2025
- Active Secret Clearance under DISCO.
Timeline
Computer Scientist/ Engineering Directorate
Enterprise Information Technology IM/IT service delivery team (G-6)/Corporate Information Office (CIO) / U.S. Army Corps of Engineers (USACE)
11.2015 - Current
System Engineer/ Mobile Device Administrator (Tier II)
U.S Army Corps of Engineers Information Technology / Vectrus Inc.
03.2015 - 10.2015
System Engineer/ Blackberry Administrator (Tier II)
U.S Army Corps of Engineers Information Technology/ Bowhead Information Technology Services
08.2010 - 03.2015
IT Support/ Data Monitoring Technician (Tier I)
U.S Army Corps of Engineers Information Technology/ Bowhead Information Technology Services
04.2008 - 08.2010
IT Support/ Helpdesk Technician
U.S Army Corps of Engineers Enterprise Infrastructure Services/ Integrated Concepts and Research Corporation
09.2005 - 03.2008
Bachelor of Science - Advance Technologies
Alcorn State University
Master of Science - Computer Science
Alcorn State University