Alton Dugger

• Supervised the day-to-day security operations of client site.
• Managed a team of security officers, site and shift supervisors to include hiring/selection, scheduling, payroll, training, coaching and officer development.
• Ensured client site was provided high quality security services to protect people and property.
• Maintained effective relationships with both client and employees.
• Coordinated all necessary support services to effectively managed client sites to meet or exceed financial and operational goals and provide quality customer service.
• Ensured all required reporting and contract compliance requirements were met.
• Assured regular communication of program issues to the client and company.
• Handled any escalated security issues or emergency situations appropriately.
• Communicated staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining
• Assured that employee grievances were heard and resolved.
• Assured communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Consistently met all contractual scheduled hours with minimum of unbilled overtime.
• Coordinated as well as conducted site-specific OJT, client-specific training, and annual refresher training for security personnel according to company and client training standards.
• Developed and maintained operational procedures so that valid, site-specific Operational Manuals and post orders were up to date and available for reference by security staff in case of emergency
• Managed uniforms, equipment, supplies, and vehicles maintaining appropriate inventories and maintenance checklists.
• Maintained proactive communication with client through daily meetings to address any outstanding issues and provide security solutions.
• Ensured total customer satisfaction.

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• Supervised day-to-day security operations of client site.
  Managed a team of 5 security officers, including hiring/selection, scheduling, payroll, training, coaching and officer development.
• Consistently met all contractual scheduled hours with minimum of overtime.
• Security officers, site and shift supervisors to include hiring/selection, scheduling, payroll, training, coaching and officer development.
• Ensured client site was provided high quality security services to protect people and property.
• Maintained effective relationships with both client and employees.
• Coordinated all necessary support services to effectively managed client sites to meet or exceed financial and operational goals and provide quality customer service.
• Ensured all required reporting and contract compliance requirements were met.
• Assured regular communication of program issues to client and company.
  Handled any escalated security issues or emergency situations appropriately.
• Communicated staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining
• Assured that employee grievances were heard and resolved.
• Assured communication of policies, company announcements and job openings through consistently updated READ file at each site.
• Consistently met all contractual scheduled hours with minimum of overtime.
• Coordinated as well as conducted site-specific OJT, client-specific training, and annual refresher training for security personnel according to company and client training standards.
• Developed and maintained operational procedures so that valid, site-specific Operational Manuals and post orders were up to date and available for reference by security staff in case of emergency
• Managed uniforms, equipment, supplies, and vehicles maintaining appropriate inventories and maintenance checklists.
• Maintained proactive communication with client through daily meetings to address any outstanding issues and provide security solutions.
• Ensured total customer satisfaction.
• Supervised day-to-day security operations of client site
• Managed team of security officers, site and shift supervisors to include hiring/selection, scheduling, payroll, training, coaching and officer development.
• Ensured client site was provided high quality security services to protect people and property.
• Maintained effective relationships with both client and employees.
• Coordinated all necessary support services to effectively managed client sites to meet or exceed financial and operational goals and provide quality customer service.
• Ensured all required reporting and contract compliance requirements were met.
• Assured regular communication of program issues to client and company.
• Handled any escalated security issues or emergency situations appropriately.
• Communicated staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining)
• Assured that employee grievances were heard and resolved.
• Assured communication of policies, company announcements and job openings through consistently updated READ file at each site.
  Consistently met all contractual scheduled hours with minimum of unbilled overtime.
• Coordinated as well as conducted site-specific OJT, client-specific training, and annual refresher training for security personnel according to company and client training standards.
• Developed and maintained operational procedures so that valid, site-specific Operational Manuals and post orders were up to date and available for reference by security staff in case of emergency
• Managed uniforms, equipment, supplies, and vehicles maintaining appropriate inventories and maintenance checklists.
• Maintained proactive communication with client through daily meetings to address any outstanding issues and provide security solutions.
• Ensured total customer satisfaction.
• Supervised day-to-day security operations of client site.
• Managed team of security officers, site and shift supervisors to include hiring/selection, scheduling, payroll, training, coaching and officer development.
• Ensured client site was provided high quality security services to protect people and property.
• Maintained effective relationships with both client and employees.
• Coordinated all necessary support services to effectively managed client sites to meet or exceed financial and operational goals and provide quality customer service.
• Ensured all required reporting and contract compliance requirements were met.
• Assured regular communication of program issues to client and company.
• Handled any escalated security issues or emergency situations appropriately.
• Communicated staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining),
• Assured that employee grievances were heard and resolved.
• Assured communication of policies, company announcements and job openings through consistently updated site Read file.
• Consistently met all contractual scheduled hours with minimum of overtime.
• Coordinated as well as conducted client site specific training, and annual refresher training for security personnel according to company and client training standards.
• Developed and maintained operational procedures so that valid, site-specific Operational Manuals and post orders were up to date and available for reference by security staff in event of emergency
• Managed uniforms, equipment and supplies utilized at account, maintaining appropriate inventories.
• Maintained proactive communication with client through daily meetings to address any outstanding issues and provide security solutions.
• Ensured total customer satisfaction.

• Supervised day-to-day security operations of client site.
• Managed team of 8 security officers, site and shift supervisors to include hiring/selection, scheduling, payroll, training, coaching and officer development.
• Ensured client site was provided high quality security services to protect people and property.
• Maintained effective relationships with both client and employees.
• Coordinated all necessary support services to effectively managed client sites to meet or exceed financial and operational goals and provide quality customer service.
• Ensured all required reporting and contract compliance requirements were met.
• Assured regular communication of program issues to client and company.
• Handled any escalated security issues or emergency situations appropriately.
• Communicated staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training),
• Assured that employee grievances were heard and resolved.
• Assured communication of policies, company announcements and job openings through consistently updated READ file.
• Consistently met all contractual scheduled hours with minimum of unbilled overtime.
• Coordinated as well as conducted site-specific OJT, client-specific training, and annual refresher training for security personnel according to company and client training standards.
• Developed and maintained operational procedures so that valid, site-specific Operational Manuals and post orders were up to date and available for reference by security staff in event of emergency
• Managed uniforms, equipment, supplies utilized, maintaining appropriate inventories and maintenance checklists.
• Maintained proactive communication with client through daily meetings to address any outstanding issues and provide security solutions.
• Ensured total customer satisfaction.

• Performed of vehicle patrol of 14 Chase Bank Branches, ensuring bank branches are being provided high quality Security Officer Services
• Maintained awareness and familiarity with site-specific operations and ensured officers performed their duties in accordance with post orders
• Developed effective relationships with Chase Bank Managers and Global Security Officers
• Conducted regular reviews of operations and identified areas for improvement.
• Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
• Maintained compliance with company policies, objectives, and communication goals.
• Conducted routine inspections to check quality and compliance with established contract specifications.
• Managed uniforms, equipment, supplies, and vehicles maintaining appropriate inventories and maintenance checklists.

• Supervised 3rd Shift operations of client site.
  Managed team of 8 security officers, including hiring/selection, scheduling, payroll, training, coaching and officer development.
• Responsible for scheduling, and on-site training for security officers
• Ensured quality of service by regularly inspecting security personnel and evaluating job performance
• Performed other operations related functions (e.g., payroll, officer performance reviews, reviewed and maintained incident reports, preparation of security surveys and post orders)
• Made recommendations for positive and negative personnel actions for subordinates
• Responded to client requests in timely manner
• Maintained overtime to preset requirement designated by G4S
• Performed security patrols of designated areas
• Watched for irregular or unusual conditions that would present security concerns or safety hazards
• Sounded alarms and notified police or fire department in case of fire or presence of unauthorized persons
• Warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
• Screened all authorized personnel and visitors entering facility and monitored entrances and exits
• Observed personnel to protect against theft of company property and ensure that authorized removal of property was conducted within appropriate client requirements
• Investigated and prepared reports on accidents, incidents, and suspicious activities
• Assisted employees and visitors in courteous and professional manner.
• Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
• Led major initiatives within department that drove innovation or addressed critical business challenges.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Achieved results by working with staff to meet established targets.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Solicited customer feedback to identify and improve on areas of weakness.
• Evaluated customer needs and feedback to drive product and service improvements.
• Generated reports detailing findings and recommendations.
• Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
• Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.

• Acted as Primary liaison for Top Guard Security Services and Department of Energy management staff for Department of Energy (DOE) Security Services contract
• Ensured all tasks were performed in accordance with contract guidelines and resolved all contract related issues
• Reviewed all Supervisors Daily Activity and Incident Reports to ensure accuracy and all security related issues were handled in accordance with the client’s procedures and directives
• Reviewed post orders and made recommendations to corporate security and client when updates should be considered
• Development of accurate and detailed incident reports related to thefts, vehicle accidents, Fires, personal injuries, maintenance issues used for government reporting, police investigations, insurance claims and workman’s compensations claims
• Effective supervision of 18 Security Officers working 3 shifts daily
• Developed Emergency Response Drills, Safety, Quality Control, Emergency Response and Training Plans.
• Developed strategic plans, setting clear objectives and achievable milestones for team.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Participated in vendor selection and management process for program initiatives.
• Identified program obstacles and communicated possible impacts to team.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout program lifecycle.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.