Alton Ford
Butler,GA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
43
43
years of professional experience
Work History
Supervisor Member Solutions
Flint Electric Membership Corporation
Reynolds, GA
04.2020 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Complied with company policies, objectives and communication goals.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Responded to customer questions regarding products, prices and availability.
Member Solutions
Flint Electric Membership Corporation
Reynolds, Georgia
04.1995 - 04.2020
- Coordinated with team leaders for efficient resolution of escalated issues.
- Ensured compliance with applicable laws governing consumer protection rules and regulations.
- Escalated unresolved issues to appropriate departments for further investigation.
- Developed comprehensive knowledge of products and services offered by the organization.
- Processed payments accurately while maintaining data security protocols.
- Advised customers on product features, pricing options, and promotional offers available to them.
- Assisted members with account setup, card activation, and payment processing issues.
- Participated in industry events such as conferences, workshops, and seminars to stay abreast of the latest developments in the field of member solutions services.
- Monitored incoming calls and emails from members for quick response time.
Print Production Manager
Flint Electric Membership Corporation
Reynolds, Georgia
04.1991 - 04.1995
- Verified accuracy of proofs before beginning any job runs to avoid costly errors or reprints.
- Participated in regular meetings with sales teams and clients to discuss upcoming orders.
- Maintained accurate records of printing costs, including labor, supplies, and other expenses.
- Performed color calibration tests on presses regularly to maintain consistent results across different jobs.
- Developed creative solutions to reduce waste during the printing process while maintaining high levels of quality.
- Ordered necessary supplies such as paper, ink, plates, and film for upcoming jobs.
- Reviewed invoices from vendors prior to payment authorization to verify accuracy of charges.
- Managed and maintained multiple print production projects concurrently.
- Oversaw production budget and approved expenditures to direct spending.
Building Maintenance
Flint Electric Membership Corporation
Reynolds, GA
04.1985 - 04.1991
- Ensured that all building maintenance operations were completed in a timely, cost-effective manner.
- Monitored building maintenance activities to ensure quality workmanship.
- Handled variety of building maintenance responsibilities, including replacement of door locks and repair of heating and air conditioner problems.
- Oversaw building maintenance projects to ensure safety of congregation.
- Responded promptly to emergency requests from tenants regarding building maintenance issues.
- Restocked supplies such as light bulbs and batteries needed for building maintenance tasks.
Paraprofessional
Taylor County Hospital
Butler, GA
08.1983 - 03.1985
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Monitored student progress and provided feedback to teachers and parents.
- Developed creative learning activities that engage all types of learners.
- Provided guidance to students in the classroom setting.
Industrial Chemist
The Bleacherman
Thomaston, GA
07.1981 - 09.1982
- Conducted laboratory tests to analyze the properties of compounds, such as pH levels, solubility, and boiling points.
- Monitored production processes to ensure compliance with safety regulations and environmental standards.
- Maintained laboratory equipment according to manufacturer's instructions while adhering to safety guidelines.
- Developed protocols for quality control procedures in order to ensure product safety and consistency.
Education
Certificate of Business Occupation - Business
TJCC
Albany06-1983
High School Diploma -
Taylor County High School
Butler06-1979
Skills
- Schedule development
- Strategic Planning
- Operations Management
- Staff Management
- Process Improvement
- Inventory Control
Affiliations
- Football
- Tennis
- Baseball
- Little League Football Coach
- City League Basketball Coach
Timeline
Supervisor Member Solutions
Flint Electric Membership Corporation
04.2020 - Current
Member Solutions
Flint Electric Membership Corporation
04.1995 - 04.2020
Print Production Manager
Flint Electric Membership Corporation
04.1991 - 04.1995
Building Maintenance
Flint Electric Membership Corporation
04.1985 - 04.1991
Paraprofessional
Taylor County Hospital
08.1983 - 03.1985
Industrial Chemist
The Bleacherman
07.1981 - 09.1982
Certificate of Business Occupation - Business
TJCC
High School Diploma -
Taylor County High School
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