Alton Houghton
New Bedford,MA
Summary
Accomplished and service-focused professional with over two years of experience in store management. Proficient in developing and maintaining operational business plans and cost controls, managing competing priorities, ensuring minimum costs, and preventing operational delays. Expert in achieving business goals, implementing company initiatives, and maintaining store inventory levels. Track record of leading/mentoring cross functional teams, delivering top-notch customer service, complying with regulatory guidelines. Adept at taking ownership of issues from reporting through to resolution. Possess excellent interpersonal, problem solving, decision making, multitasking, negotiation, and organizational skills.
Overview
13
13
years of professional experience
Work History
Store Manager
Rent- A-Center
Wareham
01.2013 - Current
- Achieve company sales and collection targets by leading/training coworkers in each individual location to comply with established company procedures and collections practices
- Review financial statements, sales and activity reports, and other performance data to measure/determine productivity, goal achievement, and areas needing cost reduction and program improvement
- Determine staffing requirements, hire/train new employees, and oversee those personnel processes
- Manage sales floor work and promotions, such as greeting customers, planning store layout, designing displays, and ensuring deliveries repairs and service get done in timely matter
- Monitored compliance to operational, safety, and inventory control procedures, including physical security standards
- Maximized operational efficiency by locating, selecting, and procuring merchandise for renting or sale representing management in purchase negotiations
- Worked through the ranks from being a delivery driver at start and now promoted to store manager position for delivering quality performance and achieving business goals.
Sales Associate
Vanity Fair | The Gap
Dartmouth
01.2011 - 01.2013
- Assisted customers in locating products and checking store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing and tagging
- Completed orders and organized product deliveries to meet customer timetables
- Provided positive first impressions to welcome existing, new and potential customers
- Prepared large cash deposits with zero discrepancies
- Engaged with customers to effectively build rapport and lasting relationships
- Maintained customer satisfaction with quick and professional handling of product returns
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Degree -
New Bedford High School
Skills
- Store Operations Management
- Vendor Relationship Building
- Customer Satisfaction/Retention
- Stock Management
- Strategic Planning
- Cash Management
- Inventory Management
- Sales Revenue Enhancement
- Team Leadership & Development
- Operational Budgeting
- Report Generation
- POS Systems
- Team Development
- Supply Ordering
- Revenue Generation
- Risk Management
- Store Operations Oversight
- Customer Service Management
- Payroll Management
- Loss Prevention
- Project Management
- Customer Service
- Expense Monitoring
- Analytical & Problem solving
- Organizational & Time Management
- Leadership & Team Building
- Administration & Management
- Oral & Written Communication
Websites
Timeline
Store Manager
Rent- A-Center
01.2013 - Current
Sales Associate
Vanity Fair | The Gap
01.2011 - 01.2013
High School Degree -
New Bedford High School