Bachelor of Science - Logistics And Materials Management
Florida State College At Jacksonville
Jacksonville, FL08.2016
ALTON HOWARD
MIDDLEBURG,FL
Summary
Inquisitive Private Tutor committed to promoting student confidence and academic success through hands-on tutoring and individualized support. Skillful in sharing knowledge and concepts with students. Strong communication and planning skills. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Education
Associate of Science - Supply Chain Management
Florida State College At Jacksonville
Jacksonville, FL05.2013
Associate of Science - Industrial Maintenance Technology
Florida State College At Jacksonville
Jacksonville, FL12.2012
Skills
- Tracking Inventory Levels and Orders
- Coordinating Transportation
- Increasing Efficiency and Productivity
- Warehousing and Delivery
- Documentation Skills
- Safety Practices
- Cycle Counting
- Complaint Resolution
- Good Communication Skills
- Problem Resolution
- Verbal and Written Communication
- Educational Feedback
Timeline
Mentor/Tutor Mentor
Bright Minds Youth Development
09.2019 - Current
Delivery Truck Driver
TNG
08.2015 - 04.2017
Student
Florida State College at Jacksonville: Kent Campus
06.2010 - 01.2015
Customer Service Associate
AT&T
03.2007 - 06.2010
Subject Matter Expert
LSI
11.2006 - 07.2008
Engineer/Postal Service Clerk
US Navy
10.1986 - 11.2006
Bachelor of Science - Logistics And Materials Management
Florida State College At Jacksonville
Associate of Science - Supply Chain Management
Florida State College At Jacksonville
Associate of Science - Industrial Maintenance Technology
Florida State College At Jacksonville
Work History
Mentor/Tutor Mentor
Bright Minds Youth Development
Orange Park, FL
09.2019 - Current
- Assisted students in finding useful study methods to enhance academic performance.
- Designed comfortable tutoring environment conducive to learning.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Coached tutees in study skills, note-taking, organization and time management.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Traveled to student's home or to another place of student's choice to conduct tutoring sessions.
- Created and implemented individual lesson plans based on student learning styles.
Delivery Truck Driver
TNG
Jacksonville, FL
08.2015 - 04.2017
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Loaded, balanced and secured product to safely transport goods.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Student
Florida State College at Jacksonville: Kent Campus
Jacksonville, FL
06.2010 - 01.2015
- Planned and completed group projects, working smoothly with others.
- Maintained schedule of class assignments to meet deadlines.
- Worked as team member on complex academic projects.
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Learned new methods, processes and procedures for research and writing.
- Devoted time outside of class to do homework, labs or class preparation.
- Attended classes and lectures to procure and absorb materials from handouts, textbooks or in-class presentations.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Built positive relationships with professors and assisted with research and innovation.
- Offered tutoring support in various subjects to assist with academic needs of other students.
Customer Service Associate
AT&T
Fleming Island, FL
03.2007 - 06.2010
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Seized opportunities to upsell products, maximizing revenue.
Subject Matter Expert
LSI
Jacksonville, FL
11.2006 - 07.2008
- Assisted in developing and refining standard operating procedures for Standard Operating Systems on Naval Ships.
- Implemented departmental compliance with established standards and sought out improvement opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
Engineer/Postal Service Clerk
US Navy
Mayport, FL
10.1986 - 11.2006
- Operated mail processing equipment and manually sorted mail.
- Sold stamps, services and packaging.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated forklifts and other heavy equipment to move large items and containers.
- Improved customer satisfaction by planning more effective routes and updating service standards.
- Gathered data from multiple sources to evaluate problems, determine trends and diagnose issues.
- Organized, analyzed and prepared technical data reports.
- Entered and distributed work orders to other technicians.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
Overview
37
37
years of professional experience
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