Alton Lagasse
Scarborough,ME
Summary
To obtain a position in a company where I can utilize my skills and experience to contribute to its success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Foster Volunteer Family Member
Animal Refuge League of Greater Portland
Scarborough
06.2023 - Current
- Ensure a safe environment while providing the physical and emotional needs of puppies and dogs through their quarantine period and spay/neutering procedures and recovery with my family
- Provide food and basic training while helping each animal adjust to a home environment to ensure success and transition to a permanent home.
Personal Shopper & Associate
Walmart
Windham, ME
04.2022 - 08.2023
- Serve as management assistant including overseeing between one to five employees to ensure customer orders are accurately filled, minimizing wait times, delegating necessary tasks for department workflow, and ensuring all employees are fulfilling required duties
- Provide training to new employees in all duties
- Advocate to upper management needed resources to continue the success of the department
- Assist and accommodate guests with special requests and effectively handle complaints to guest satisfaction in a face-paced atmosphere
- Accurately fill and pack in store pickup and delivery customers based on order specifications in a timely manner
- Requires being detail oriented while assisting and providing customer service on the sales floor
- Provide technical support to department and staff members with issues regarding mobile orders as well as troubleshoot and repair company equipment such as scanners and scanner applications.
Associate
Bridgton Drive-In Movie Theater Nanny
Bridgton, ME
06.2020
- Greet and check in incoming customers while managing cash and credit card processing
- Provide friendly customer service and ensure a timely flow of all incoming patrons prior to showtime
- Continue assisting customers with food service through the duration of the film
- Provide technical support for theater audio devices, including maintenance and on call troubleshooting.
Snack Shack Attendant
Sebago State Park
Casco, ME
- Provided outstanding customer service to patrons, fulfilling orders in a courteous and speedy manner
- Operate a cash register receiving payment in cash or card
- Clean, restock and assist with a variety of kitchen related functions as needed
- Follow proper food handling procedures as set by the FDA.
Daycare Attendant
Mutty Paws Academy (Destination Pet)
Scarborough, ME
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Monitored dog interactions to ensure safety of both animals and humans.
- Assisted clients with selecting appropriate products for their pet's needs.
- Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
- Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Maintained professional working relationships with co-workers by communicating effectively.
- Responded quickly to emergency situations involving injured or ill animals.
Education
Associate of Science - Marine Science
Southern Maine Community College
South Portland, ME06-2026
Lake Region High School
06.2021
Skills
- Customer Service
- Leadership experience; working well independently and as a team
- Reliable, working well under pressure, meeting deadlines, hardworking, detailed oriented
- Technical assistance and troubleshooting; Telephone skills
- Microsoft Office, Google Workspace, Zoom
- Data Management
- Organization
- Problem-Solving
References
- Madison Farrer (Colleague)
- Brett Eubanks (Colleague/Supervisor)
Timeline
Foster Volunteer Family Member
Animal Refuge League of Greater Portland
06.2023 - Current
Personal Shopper & Associate
Walmart
04.2022 - 08.2023
Associate
Bridgton Drive-In Movie Theater Nanny
06.2020
Snack Shack Attendant
Sebago State Park
Daycare Attendant
Mutty Paws Academy (Destination Pet)
Associate of Science - Marine Science
Southern Maine Community College
Lake Region High School