Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alton Mitchell

Douglasville,GA
Alton Mitchell

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
years of professional experience

Work History

Goodwill Of North Georgia
Douglasville, GA

Assistant Store Manager
11.2021 - Current

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised up to 45 employees and oversaw one million dollar plus inventory.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.

The Tuskegee News
Tuskegee, AL

Community News Editor
12.2019 - 11.2021

Job overview

  • Interviewed sources and developed relationships with informants to obtain vital information for stories.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Trained interns and freelancers on compelling breaking news stories, style guidelines and organization procedures.
  • Collaborated with writers, designers and other editors to deliver content of highest quality.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Reported to editor-In-chief about news articles for print, daily staff happenings and creation of weekly newspaper.

Five Below
Columbus, GA

Customer Experience Manager
07.2019 - 03.2020

Job overview

  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Buddy's Home Furnishings
Opelika, AL

Sales and Marketing Manager
01.2019 - 07.2019

Job overview

  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.

The LaFayette Sun
Lafayette, AL

Journalist
05.2015 - 02.2019

Job overview

  • Utilized various software applications to produce professional pieces.
  • Planned and conducted research and pitched long-form stories to promote investigative news topics.
  • Collaborated with editors and other staff members to refine story angles and content.
  • Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
  • Attended press conferences and other media events to gather relevant information and quotes for stories.
  • Wrote, edited and produced stories for Internet and digital channels.
  • Edited, proofread and fact-checked content for accuracy.
  • Evaluated and followed up on news leads and news tips to develop story ideas.

Anthem Blue Cross And Blue Shield
Columbus, GA

Customer Service Representative
09.2015 - 12.2016

Job overview

  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.

Education

Columbus State University
Columbus

Bachelor of Science from Political Science
05.2015

University Overview

Columbus State Univeristy
Columbus, GA

Associate of Arts from General Studies-English
05.2013

University Overview

Skills

  • Staff Supervision
  • Product and Service Sales
  • Issue Resolution
  • Human Resource Policies
  • Sales Strategies
  • Cost Control
  • Critical Thinking
  • Grammatical Skills
  • Investigations Expertise
  • Print Media
  • Writing and Editing
  • Interview Strategies

Timeline

Assistant Store Manager
Goodwill Of North Georgia
11.2021 - Current
Community News Editor
The Tuskegee News
12.2019 - 11.2021
Customer Experience Manager
Five Below
07.2019 - 03.2020
Sales and Marketing Manager
Buddy's Home Furnishings
01.2019 - 07.2019
Customer Service Representative
Anthem Blue Cross And Blue Shield
09.2015 - 12.2016
Journalist
The LaFayette Sun
05.2015 - 02.2019
Columbus State University
Bachelor of Science from Political Science
Columbus State Univeristy
Associate of Arts from General Studies-English
Alton Mitchell