Alton Osse
Lithonia,GA
Summary
Setup a 2016 server running Active Directory
Created two virtual machines, one running Windows Server 2016 and the other Windows Server 2010. Assigned an IP address to the Windows Server 2010 instance on the internal network. Configured Active Directory on the Windows Server 2016 system to create a domain environment. Implemented NAT and routing to enable internet connectivity for the Windows Server 2010 server via the domain controller. Implemented DHCP services on the domain controller to assign an IP address Windows Server 2010 instance.
Overview
1
1
year of professional experience
Work History
Janitor
Stone Mountain
Stone Mountain
Volunteered as a Janitor at Stone Mountain High School from 2017-2018
Gardner
Georgia State Univerity
10.2020 - 12.2020
• Assisting other individuals in removing weeds from plant areas.
• Bringing necessary tools to gardening site.
• My primary task was to pull weeds and assist others with tasks.
Mail Sorter, 09/2020 to 10/2020
Staffmark Temp agency - Atlanta
• Rearranging and organizing factory materials.
• Separating and sorting through material to find ones needed for my job.
• Doing multiple tasks such as organizing and putting materials together.
Mail Sorter
Georgia State Univerity
09.2020 - 10.2020
• Rearranging and organizing factory materials.
• Separating and sorting through material to find ones needed for my job.
• Doing multiple tasks such as organizing and putting materials together.
Intern
Disability Link
06.2020 - 08.2020
• Provided specialized technical support to elderly individuals, focusing on auditory issues during Zoom calls, including troubleshooting audio configurations and ensuring clear communication.
Education
Georgia State University
Atlanta, GA2025
Associate Degree in Business Administration -
Georgia State University
Atlanta, GA01.2020
Skills
Technical Troubleshooting: Proficient in diagnosing and resolving software and hardware issues
Customer Service: Skilled in providing friendly and effective customer support, both in person and remotely
Ticketing Systems: Experience using AnyDesk ticketing software to log, track, and prioritize support requests
Familiar and capable of providing hardware support for Desktops
Career goal
I am an aspiring helpdesk technician with experience in anydesk ticketing software, using active directory and more.
Timeline
Gardner
Georgia State Univerity
10.2020 - 12.2020
Mail Sorter
Georgia State Univerity
09.2020 - 10.2020
Intern
Disability Link
06.2020 - 08.2020
Janitor
Stone Mountain
Georgia State University
Associate Degree in Business Administration -
Georgia State University