Alton Perkins II

Responsibilities as a Byrider Branch Finance Manager:

• Responsible for making sure that all finance department employees adhere to all underwriting policies and procedures.
• Interviewing customers, reviewing their application Insuring that all documents are properly explained, collected, evaluated and submitted in accordance with CNAC, State, and Local policies.
• Making sure that the proper lending decision are made for each customer, and then once approved making sure all loan docs are signed and submitted in accordance with CNAC, State, and Local policies.
• Structuring Loan contracts.
• Reviewing loan contracts with buyer, and insuring proper signatures on each loan document.
• Making sure that the proper insurance is provided either in-house or 3rd party in accordance with CNAC policy, State and Local Laws
• Setting up auto pay for new customers.
• Making sure that the collection department follows all FDCPA laws while collecting on a Multi- Million dollar portfolio and still insuring that account delinquency standards and KPIs are met.
• Making outgoing and receiving incoming calls to collect on auto loans
• Taking and receiving payments via phone and in-person
• Making out going calls and receiving incoming calls handling account disputes, and giving customer resolutions.
• Deciding on when the debt has become to high of a risk for the portfolio, and then making a decision on when to repossess the asset.
• Once vehicle is repossessed verifying condition report, and making sure all documents and invoices are filed promptly to insure payment to 3rd party, and compliance with CNAC policies, State and Local Laws.
• Insuring that once loan is paid all proper documentation are sent off to Buyer.
• Filing all in-house insurance claims in compliance with CNAC policies, State and Local Laws

and much more.

As a Assistant General Manager

• Responsible for making sure that all employees are following all policies and regulations
• Distributing Leads to each sales associate
• Making outgoing calls to follow up on leads as well as taking incoming sales calls.
• Calling to confirm appointments
• Contacting potential customers
• Collecting all applications from sales associate
• Desking deal
• Reviewing vehicle selection with sales associate
• Structuring loan terms
• Day to day inventory management, and inspection
• Managing multiple departments and employees to insure the productivity and profitability of dealership.
• Handling any customer disputes including but not limited to service issues, finance disputes, sales TO, and collection issues.
• Make 100 outbound calls a day ( sales and collections)

• Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Developed strong relationships with customers for repeat business and referrals.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
• Answered telephone and email inquiries from potential customers.
• Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
• Streamlined sales process with efficient organization of client information and follow-up communications.
• Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent follow ups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Placed on avg 100 out bound calls per day

and much more....