Alton Smith
Henderson,NV
Summary
Customer Service, Hospitality, Business Professional with over 20 years of experience. Dedicated to leading a positive cohesive team toward shared goals and customer satisfaction. Influential communicator, strategic thinker with the ability to use sound judgment to resolve problems tactfully and diplomatically seeks a management role with a dynamic, like-minded corporation.
Overview
25
25
years of professional experience
Work History
Manger Food And Beverage
Gunter Hotel
03.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated conflict resolution by listening to staff member concerns and finding suitable compromises.
DFAC MANAGER
Allen Tharp LLC
04.2021 - 03.2024
- Established staffing needs and adjusted hourly schedules in accordance with demands patterns of the company, staff, budget and local labor laws
- Procurement and purchasing
- Vendor management, food production tracking, and managing food costs,/ budgets
- Administers training for all food service workers, cooks, and dish washers
- Overseeing the day-to-day operations, to include supervising and directing work, ensuring a safe and pleasurable environment for all patrons, ensuring the cleanliness and good repair of the facility, reporting any damages, mechanical or other breakage or malfunction, and reporting/correction of safety hazards
Front Desk/Night Auditor
Staybridge Suites
01.2020 - 04.2021
- Providing a five-star welcome and departure experience to each guest, serving as an ambassador throughout the guest's entire stay
- Process guest's check-ins/check-outs according to companies operation procedures
- Set-up accurate accounts and block rooms for each guest according to their preferences
- Pre-register designated guests and prepare keys
Food and Beverage Supervisor
Marriott Seaworld
09.2019 - 04.2021
- Coordinated and organized all restaurant inventory
- Set schedules for staff by planning and designating shifts and hours
- Oversaw balancing of cash registers, reconciled transaction and deposited establishment's earnings to bank
- Managed employees throughout preparation and serviced of meals per day
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
- Motivated staff to perform at peak efficiency and quality
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
FSU Supervisor
Inverness Hotel & Conference Center
07.2016 - 09.2019
- Supervise and assist a team of 12 in set-up and teardown of all banquet events and conference center meeting rooms according to specifics of the set-up sheet and departmental standards
- Interact in a professional manner with guests and team members
- Anticipating guests' needs, responding promptly and efficiently
- Coordinating with sales team to ensure a successful event
- Evaluate daily and weekly events to determine associates work schedules
- Primary point of contact for external and internal customers who have facility setup related questions or requests
- Attend and participate in departmental meetings
- Monitor and maintain cleanliness and organization of all meeting and ball rooms in accordance to hotel standards
Front Desk Agent
Homewood Suites
04.2016 - 09.2016
- Responsible for providing a five-star welcome and departure experience to each guest, serving as an ambassador throughout the guest's entire stay
- Process guest's check-ins/check-outs according to companies' operation procedures
- Set-up accurate accounts and block rooms for each guest according to their preferences
- Pre-register designated guests and prepare key packets
Special Event Coordinator
South Suburban Park & Recreation
04.2015 - 01.2016
- Assisted with all set-ups and organizing preparations for special events
- Responded to inquiries and requests to prospective clients for special events
- Responsible for event preparation, quality and service, food appearance and cleanliness of production and service areas
- Ensured all staff understood expectations and parameters of event goals and daily work assignments
Self Employed Entrepreneur
Marrick Entertainment/Refi-it Financial Solutions
01.2004 - 10.2015
- Responsible of all aspects of a Boxing Agent and Fight Promotion
- Scheduling and promoting events and training sessions
- Contract negotiation, managing budgets and financials
- Developed, presented and negotiated financial proposals for prospective clients in refinancing home loans
Business Development
Rocky Mountain Law Enforcement Federal Credit Union
01.2000 - 01.2003
- Planned marketing initiatives and leveraged referral network to promote business development
- Used consultative sales approach to understand and meet customer needs
- Coordinated trade shows and created marketing strategies to reach greater potential customer base
- Brought in new customers and retained base through proactive management of individual needs and development of robust solutions
Education
Some college -
Woodbridge HS
Irvine, CA1989
Skills
- Excel
- Microsoft Outlook
- Word
- Fosse
- Onque
- Opera
Timeline
Manger Food And Beverage
Gunter Hotel
03.2024 - 03.2025
DFAC MANAGER
Allen Tharp LLC
04.2021 - 03.2024
Front Desk/Night Auditor
Staybridge Suites
01.2020 - 04.2021
Food and Beverage Supervisor
Marriott Seaworld
09.2019 - 04.2021
FSU Supervisor
Inverness Hotel & Conference Center
07.2016 - 09.2019
Front Desk Agent
Homewood Suites
04.2016 - 09.2016
Special Event Coordinator
South Suburban Park & Recreation
04.2015 - 01.2016
Self Employed Entrepreneur
Marrick Entertainment/Refi-it Financial Solutions
01.2004 - 10.2015
Business Development
Rocky Mountain Law Enforcement Federal Credit Union
01.2000 - 01.2003
Some college -
Woodbridge HS
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