Alton Williams

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
• Coordinated staff schedules to maintain optimal coverage during peak service hours.
• Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
• Managed a team of 16 customer service representatives at First Caribbean International Bank in George Town, Cayman Islands.
• Ensured exceptional service delivery, exceeding client satisfaction targets by resolving inquiries and complaints promptly and professionally.
• Provided financial product information, assisted clients with account management and transactions, and developed strong leadership and communication skills.
• Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
• Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
• Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.

• Managed a team of 16 customer service representatives at First Caribbean International Bank in George Town, Cayman Islands.

• Ensured exceptional service delivery, exceeding client satisfaction targets by resolving inquiries and complaints promptly and professionally.

• Provided financial product information, assisted clients with account management and transactions, and developed strong leadership and communication skills.

• Managed a team of trainers to deliver exceptional fitness classes and services to clients in George Town, Cayman Islands.
• Developed and implemented marketing strategies through social media, newsletters, and ebooks to drive business growth.

• Achieved a 20% increase in client retention and a 15% growth in revenue through innovative fitness programs and promotions.

• Corporate fitness classes for Law Firms

• Processed property and motor claims, conducted claims investigations, and provided rentals for individuals with damaged vehicles.

• Collaborated with internal teams to ensure efficient claims processing and customer satisfaction.

• Implemented strategies to streamline claims processing and improve overall efficiency.

• Achieved a high rate of successful claims resolutions and customer satisfaction.
• Processed property and motor claims, conducted claims investigations, and provided rentals for individuals with damaged vehicles. • Collaborated with internal teams to ensure efficient claims processing and customer satisfaction. • Implemented strategies to streamline claims processing and improve overall efficiency. • Achieved a high rate of successful claims resolutions and customer satisfaction.
Skills: Investigation · Communication · Customer Service · Teamwork

• Contributed to launching & supervising Shopify store resulted in 500% boost in sales within 30 days
• Configured and managed SMS and email automation using Postscript and Omnisend, including copywriting and campaign execution..
• Managed influencer marketing campaigns featuring well-known celebrities to drive brand promotions.
• Oversaw and coordinated the efforts of three external marketing agencies to enhance company marketing initiatives.
• Successfully resolving customer order processing issues via face to face, phone, email & chat support
• Implemented data-driven monitoring to detect trends in customer behavior & system performance
• Managed website security settings and third-party integrations, ensuring compliance with best practices
• Managed password resets, access to resources & business files depending on staff roles & restrictions
• Manage, maintain, and troubleshoot Zoom Rooms and Slack
• Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity

• Collected and tracked information about participation and outcomes of individual programs.
• Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
• Increased participation in wellness initiatives by effectively promoting and marketing available resources.
• Organized schedules for comprehensive group fitness programs.
• Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.
• Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.
• Enhanced employee well-being by designing and implementing comprehensive wellness programs.
• Educated staff on new fitness industry developments and provided effective health and fitness solutions to clients.
• Coordinated team-building activities focused on physical activity, fostering camaraderie among coworkers while promoting active lifestyles.
• Managed health fair activities to expose customers to health and wellness businesses.
• Developed customized wellness plans for employees, resulting in improved overall health and reduced absenteeism.
• Implemented stress management techniques into daily routines, teaching employees effective coping strategies for work-related pressures.
• Established a culture of wellness by cultivating an environment focused on holistic well-being, empowering employees to make healthier choices both in and out of the workplace.
• Built productive relationships with vendors and on-site providers.
• Developed wellness programs targeted on specific groups and areas of wellness.
• Conducted surveys to assess employee wellness needs, ensuring programs were aligned with staff preferences and requirements.
• Curated content for wellness newsletters, keeping employees informed and motivated to maintain healthy lifestyles.
• Facilitated team-building exercises that focused on mental and physical health, fostering supportive workplace environment.
• Organized mindfulness and meditation sessions, contributing to more focused and productive workforce.
• Streamlined scheduling and promotion of wellness activities, making it easier for employees to participate.
• Coordinated health fairs and wellness events, driving increased awareness and participation in health and wellness activities.
• Managed long-term client relationships with senior stakeholders, exceeding targets within the first quarter.

• Generated and delivered quarterly performance reports to organizations, enabling them to track and measure employee engagement and productivity.

• Successfully led team to achieve daily sales goals, ranking store as one of the top 10 most profitable in the area.

• Managed inventory following GNC guidelines and ensured total compliance with store policies.

• Oversaw all aspects of employee management, including hiring, training, discipline, reviews, and terminations.

• Conducted interviews, and investigations, and engaged with the community to promote preventive practices.

• Issued speeding tickets and managed traffic to ensure public safety.

• Collaborated with youth to lower crime rates, a rewarding experience.