ALTON MCCOY
Howell
Summary
Sales professional with 6 + years of sales experience who has sold over $1.5 million worth of revenue products and service to customers with a proven successful record.
Possess a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Exotic Automation and Supply
10.2023 - 02.2025
- Composed over $1.5 million, worth of revenue in part orders and quotes for customers and local manufacturing and automotive distributors
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Successfully quoted over $1,000,000 in parts sold to defense contractors, including Pratt Miller, Troy Tube, BAE Systems and General Dynamics
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Transformed Pratt Miller autonomous defense vehicle project quote into $300,000 part order for unmanned ground combat program
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Manager's Assistant
LiCON MT LP
02.2023 - 09.2023
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Sold over $50,000 in spare parts for mechanical and automotive distributors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Program Administration
Suburban Ice Farmington Hills
02.2022 - 11.2022
- Developed spreadsheets for youth and adult hockey programming, rosters, budget reports and financial statements
- Oversaw facility conditions including maintenance of ice arenas and infrastructure conditions
- Organized and created monthly schedules for staff
- Designed schedules for adult men’s and women’s hockey leagues
- Managed 25 junior hockey programs with Honey Baked hockey and adult leagues
- Streamlined program administration by implementing efficient scheduling and communication systems.
Assistant Department Manager
Nordstrom
08.2021 - 02.2022
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Sold clothing and accessories in men’s apparel and furnishings and assist with suit alterations and measurements
- Achieved $6,000 a month sales goal for manager sales which was 100% of our quota
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Reviewed and evaluated monthly and daily sales numbers through Adobe Flash Sales and Microsoft Teams with sales team
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Account Manager
Life Time Fitness
05.2019 - 08.2021
- Sold memberships and package bundles to prospective leads looking to join club
- Answered telephone inquiries and emails incoming from prospective clients.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Sold over $75,000 in club revenue since becoming certified account manager in 2019
- Developed tailored solutions, enhancing client engagement and retention.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Analyzed market trends to inform strategic recommendations for clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Drove revenue growth by presenting new member only opportunities within existing clients.
Sales Representative
Power Play Marketing
07.2018 - 03.2019
- Sold advertisement space for USA TODAY travel magazines & sports publications to business clients from prepared lead list
- Successfully sold $46,137 worth of advertisement space in first 6 months of job
- Developed strong client relationships for long-term loyalty and repeat business.
- Increased customer engagement by implementing personalized follow-up strategies.
- Negotiated contracts to secure favorable terms for both company and clients.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor’s Degree of Science - General Business
Eastern Michigan University
Ypsilanti, Michigan04.2018
Skills
- Product knowledge
- Microsoft Office Suite
- Product sales
- Sales expertise
- Shipping and logistics
- POS systems expert
- CRM software
- Lead generation
- Call center experience
- Relationship building
- Strong interpersonal skills
- Communication
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and return transactions, with 100% accuracy rate.
Certification
Parker Hannifan certified cylinder CAD training
Parker Hannifan certified hydraulic valve HVD training
Parker Hannifan certified pneumatics PDN training
Parker Hannifan certified hose products HPD training
Parker Hannifan certified brass products BPD training
Parker Hannifan ceritified filtration IFD training
Parker Hannifan certifieid ParFlex PAR training
Parker Hannifan certified electronics EMD training
Parker Hannifan certified fluid system controls FSC training
Parker Hannifan TransAir products certified training
Parker Hannifan certified Mobile Hydraulics Systems IHD training
Timeline
Customer Service Representative
Exotic Automation and Supply
10.2023 - 02.2025
Office Manager's Assistant
LiCON MT LP
02.2023 - 09.2023
Program Administration
Suburban Ice Farmington Hills
02.2022 - 11.2022
Assistant Department Manager
Nordstrom
08.2021 - 02.2022
Account Manager
Life Time Fitness
05.2019 - 08.2021
Sales Representative
Power Play Marketing
07.2018 - 03.2019
Bachelor’s Degree of Science - General Business
Eastern Michigan University