Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Timeline
Volunteer
Alton Rawls II

Alton Rawls II

New Braunfels,USA

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, team player, and confidence builder.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

TRG Ibex Global
04.2019 - Current
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Implemented new training programs for team members to improve overall skillset and job performance.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Led monthly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Monitored compliance with company policies as well as legal regulations ensuring adherence at all times.

Retail Assistant Manager

JCPenney Corp.
08.2015 - 04.2019
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Coordinated special events and in-store promotions to attract new customers while providing an engaging experience for existing clientele.

Student Support Services Supplemental Instructor/Mentoring Program Coordinator

Texas State University
06.2011 - 08.2015
  • Enhanced student understanding by incorporating real-life examples and practical applications in supplemental instruction sessions.
  • Improved student retention rates through tailored one-on-one tutoring sessions for struggling individuals.
  • Streamlined the study process for students by creating comprehensive study guides and resources based on course materials.
  • Assisted students in setting achievable academic goals, monitoring their progress throughout the semester.
  • Evaluated overall program effectiveness by tracking key performance metrics and soliciting regular feedback from students and faculty.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Education

Bachelor of Arts - Theatre- Performance And Production

Texas State University
San Marcos, TX
06.2014

Skills

  • Assignment Delegation
  • Effective Leadership
  • Report Preparation
  • Performance Improvement
  • Employee Engagement

Affiliations

  • Youth Mentor, Volleyball, Vocal Performer

Personal Information

Title: TEAM SUPERVISOR

Timeline

Operations Supervisor

TRG Ibex Global
04.2019 - Current

Retail Assistant Manager

JCPenney Corp.
08.2015 - 04.2019

Student Support Services Supplemental Instructor/Mentoring Program Coordinator

Texas State University
06.2011 - 08.2015

Bachelor of Arts - Theatre- Performance And Production

Texas State University

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Alton Rawls II