Altonya M. Banks
Summary
Proven expertise in service excellence and Microsoft Office, honed across roles at Owens & Minor and other leading companies. Demonstrates exceptional problem-solving skills and a commitment to improving customer satisfaction. Streamlines processes for efficiency, achieving significant results in high-pressure environments. Skilled in communication, adept at escalating complaints and providing solutions.
Overview
33
33
years of professional experience
Work History
Customer Service Associate
Owens & Minor Distribution Inc
04.2018 - 08.2024
- Supports customer requests by accurately inputting manual orders.
- Records detailed order information as requested.
- Identifies and amends errors in order lines.
- Resolved product and part number issues per customer specifications.
- Collaborated with Operations and Inventory Control to investigate shipping discrepancies.
- Updated order quantities in ERP system to ensure accurate goods flow.
- Updates provided to customer regarding order lines and issues in a timely manner.
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Provided information about products and services available to customers.
Data Entry Specialist
Windstream
06.2001 - 12.2017
- Analyzing Information
- Manage multiple Data Entry projects at once
- Work with AS400 and Microsoft Word, Excel and Outlook
- Enter data from source documents into prescribed computer database, files and forms
- Monitored and responded to emails
- Verify data and correct data where necessary
- Compile with data integrity and security policies
- Customer Orientation and Focus
- Ability to multitask (talk, type, navigate)
- Problem solving and resolution skills
- Email correspondence skills
- Ability to maintain strict confidentiality with customer account information
- Some billing and invoicing
Cashier
Walmart
02.2010 - 11.2011
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, cash registers, or optical price scanners
- Greet customers entering establishments
Production Specialist
Viasystem
09.1991 - 04.2001
- Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective manufacture and distribution of goods
- Process, inspect printed circuit boards
Education
Academic Diploma -
Denbigh High School
Skills
- Service Excellence
- Communication Skills
- Microsoft Office
- Attention to Detail
- Result-oriented
- Self-Directed Work
- Telecommunications Fundamentals
- Effective Problem Resolution
- Organizational Time Strategies
- Organizational Skills
- Point of sale systems
- Tactful and diplomatic
- Product and service solutions
- Problem-solving skills
- Information Gathering
- Software troubleshooting
- Complaint escalation
Timeline
Customer Service Associate
Owens & Minor Distribution Inc
04.2018 - 08.2024
Cashier
Walmart
02.2010 - 11.2011
Data Entry Specialist
Windstream
06.2001 - 12.2017
Production Specialist
Viasystem
09.1991 - 04.2001
Academic Diploma -
Denbigh High School
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