Altovise Smith
Jersey City
Summary
Strong interpersonal and communication skills. Ability to prioritize customer needs. I am able to multitask, so I can anticipate tenants needs with patience, handling high stress situation with positive results. Extensive knowledge of all the area in/out. Creative and providing a calming atmosphere for whatever shift I work. Performing these skills on a daily basis for more than 400 tenants, at a very high pace, handling 250 to 1000 packages at any giving time. I maintain professionalism, and work effectively, providing excellent customer service. To improve myself and respect my craft. I step away from the field, just to take some much needed time. I came back stronger than ever.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Advocate
The York Street Project
09.2024 - Current
Security Guard
Watch Guard 24/7
02.2025 - 04.2025
Front Desk Concierge/Security
Guardian Service Industries Inc
06.2024 - 12.2024
- Maintain updated knowledge of assets specific to the company's needs
- Greet guests and confirm reservations
- Provide excellent customer service and attention to detail
- Maintain positive ongoing relationships
- Maintain high ethical standards and professionalism
- Multitask and prioritize as necessary to meet customer needs
- Represent the company with integrity and dedication
- Patrolling and monitoring activities on the company's premises regularly to discourage criminals and ensure the environment is safe and secure
- Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
- Controlling the entrance and departure of employees, visitors and vehicles according to protocols
- Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
- Providing detailed reports on daily activities and any incidents that may have occurred to management
- Using provided communication devices such as two-way radios in a clear and concise manner
- Scheduling reservations for move-in, move-out, garages, etc
- Getting to know residents to anticipate their daily needs
- Handling 250 to 1000 packages at 100% accuracies
- Handling 50 to 100 food deliveries
Front Desk Concierge/Luxury Residential Building
OPS Security Group
03.2021 - 12.2023
- Maintain updated knowledge of assets specific to the company's needs
- Greet guests and confirm reservations
- Provide excellent customer service and attention to detail
- Maintain positive ongoing relationships
- Maintain high ethical standards and professionalism
- Multitask and prioritize as necessary to meet customer needs
- Represent the company with integrity and dedication
- Provide white glove service
- Handling 250 to 1000 packages at 100% accuracies
- Handling 50 to 100 food deliveries
Education
Some College - Criminal Justice
Kean University
Union, NJ06.1992
Skills
- JavaScript
- Security
- Organizational Skills
- Administrative Experience
- Yardi Operating System/ Building Link
- Typing
- Microsoft Office
- Time management
- Office Experience
- Information Security
- Customer Service
- Microsoft Outlook
- Computer Literacy
- Front Desk
Certification
- First Aid Certification, 04/01/24, 04/30/26
- SORA, 04/01/24, 04/30/26
Personal Information
- Willing To Relocate: Jersey City, NJ
- Authorized To Work: US for any employer
Timeline
Security Guard
Watch Guard 24/7
02.2025 - 04.2025
Resident Advocate
The York Street Project
09.2024 - Current
Front Desk Concierge/Security
Guardian Service Industries Inc
06.2024 - 12.2024
Front Desk Concierge/Luxury Residential Building
OPS Security Group
03.2021 - 12.2023
Some College - Criminal Justice
Kean University
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