Altriana James
Fort Benning,GA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrating extreme attention to detail with accuracy of medical records.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Robert Half
Columbus, GA
12.2023 - Current
- Schedule primary care and lab appointments for NYC Health & Hospitals
- Verify All Insurances
- Verify Demographics
- Incoming/Outbound Calls
- Use EMR- Epic system
- Inbasket messages
- Handle 40-50 calls a day assist all patients very thoroughly with top tier customer service
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
Front Desk Medical Receptionist
Preferred Health Care
Phenix City, AL
05.2023 - 09.2023
- Verify patient demographics
- Verify Insurance
- Incoming/Outbound calls
- Handle all paperwork for back staff
- Register New patients
- EMR - Eclinical works
- Close and lockdown clinic
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Followed infection control procedures to protect patients and staff in waiting area.
Medical Support Assistant
Madigan Army Medical Center
Joint Base Lewis McChord, WA
12.2021 - 10.2022
- Check in patients for occupational health, Preventive Medicine & APHN.
- Creating appointment slots
- Incoming/Outbound calls
- Follow clinic procedures
- Schedule Appointments
- Handle all administrative paperwork for clinic fax/scan and print
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Communicated pertinent information and potential problems to physicians and nurses.
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
Patient Access Representative
CHI Family Practice
Lakewood, WA
06.2021 - 02.2022
- Patient Rep 2, Check in patients using epic 4+ years Experience, Verify ALL insurance, Incoming/Outbound Calls, Close the clinic, Check in lab & Xray patients
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Collaborated with other departments to ensure quality customer service was delivered.
- Greeted patients and visitors in a courteous and professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Patient Representative II
Conifer Health Solutions
Lakewood, WA
12.2020 - 06.2021
- Registration, Verify Insurance, inbound/outbound calls, Check Emergency room patients in, print wristbands, face sheets, Epic System, IMF/Moon forms
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Supervised patient flow by checking in patients immediately upon arrival.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Provided customer service to patients by answering questions and addressing complaints.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Prepared daily summaries of patient visits for physicians' review.
- Resolved billing discrepancies between insurers and providers.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
Medical Receptionist
Woodcreek Healthcare
Puyallup, WA
09.2019 - 04.2020
- Medical Terminology
- Check patients in using centricity- verifying insurance, scanning documents, faxing documents
- Inbound/Outbound calls
- Sending emails
- Scheduling appointments
- Using Solv - Urgent care patient check in
- EMR - using centricity
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Patient Advocate
MultiCare Health System
Auburn, WA
01.2018 - 08.2019
- Using Medical Terminology
- Meeting patients expectations and needs making sure I give off a positive brand of the company job roles consist of:
- Making appointments for 25 primary care clinics using an emr called epic
- Verifying insurance
- MyChart support
- Transferring to many different departments
- Creating patient charts
- Using Outlook
- Taking incoming call/outbound calls if needed
- Sending in basket messages to providers
- Using triage if needed/access with symptom card
- Warm transferring to pharmacy refill line
Wheelchair Attendant
Prospect Intl Airport Services
SeaTac, WA
05.2015 - 11.2017
- Customer service, wheelchair attendant, people skills, answer any questions passengers may have, help with their luggage, hospitality, keeping a smile on my face
Sales Consultant /Key holder
Pandora Jewelry
Tacoma, WA
11.2014 - 04.2016
- Responsibilities
- Greeting customers in timely fashion, while quickly determining their needs
- Verified that all customers received receipts with every purchase
- Up-selling jewelry, making sure each customer left happy.
- Training new associates, managing a store key, counting tills, management training
- Accomplishments
- Developed positive customer relationships through friendly greeting and excellent service.
- Answering all questions regarding the store and merchandise.
- Maintained records related to sales.
- Always in the top sales
- Reached each goal given
- Skills Used
- Excellent customer service, Problem solving, hospitality, making a friend first, listening skills
Sales representative
Verizon wireless
Renton, WA
07.2014 - 11.2014
- Responsibilities
- Customer service, cashier, sales
- Accomplishments set new goals each day and reach them.
- Skills Used
- Customer service
Education
High School Or Equivalent -
emrWoodcreekEclinicalInbasketIntlMadiganMount Tahoma HighSchool
Tacoma, WA06-2014
Skills
- Customer Service
- Medical receptionist
- Front desk
- Administrative experience
- Medical scheduling
- Computer skills
- Insurance Verification
- Insurance company knowledgeable
- HIPAA Compliance
- Appointment Scheduling
- Patient Education
- Work Quality Evaluation
- Multitasking and Organization
- Problem-Solving
- Registration and Admissions
- Quality Assurance
- EMR
- Medical Terminology
- Phone and Email Etiquette
- Payment Processing
- Team Leadership
- EMR Updating
- Flexible Schedule
- Money Handling
- Regulatory Compliance
- Information Collection
Certification
BLS CPR, AED, and Basic First Aid, 11/01/22-11/01/24
Timeline
Patient Access Representative
Robert Half
12.2023 - Current
Front Desk Medical Receptionist
Preferred Health Care
05.2023 - 09.2023
Medical Support Assistant
Madigan Army Medical Center
12.2021 - 10.2022
Patient Access Representative
CHI Family Practice
06.2021 - 02.2022
Patient Representative II
Conifer Health Solutions
12.2020 - 06.2021
Medical Receptionist
Woodcreek Healthcare
09.2019 - 04.2020
Patient Advocate
MultiCare Health System
01.2018 - 08.2019
Wheelchair Attendant
Prospect Intl Airport Services
05.2015 - 11.2017
Sales Consultant /Key holder
Pandora Jewelry
11.2014 - 04.2016
Sales representative
Verizon wireless
07.2014 - 11.2014
High School Or Equivalent -
emrWoodcreekEclinicalInbasketIntlMadiganMount Tahoma HighSchool