Altrovise Huntley
Calumet City,IL
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 28 years of progressive training experience and take on challenging new role at Homeward.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Services Specialist
Homeward Health
08.2024 - Current
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
- Assisted in the implementation of new members, contributing to organizational growth and expansion.
- Sought ways to improve processes and services provided.
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Exhibited high energy and professionalism when dealing with members and co-workers.
Outbound Contractor Caller
Homeward Health
08.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained comprehensive documentation throughout each phase of the construction process to ensure compliance with legal requirements and industry standards.
- Drove process improvements by identifying inefficiencies and recommending solutions for optimization.
DIRECTOR OF OPERATIONS
Chen Med
10.2021 - Current
- Deliver consistent Financial results year over year; 2% favorability to plan in Earnings Before Tax (EBT) and 3% in Revenue
- Lead Chen Med in Clinical outcomes metrics defined by decreased hospital admissions and medical cost management and a Medical Loss Ratio(MLR) by 40%
- Conduct orientation and routine training
- Schedule interviews, initiate hiring, credentialing and employment exit process
- Monitors compliance for All departments
- Assist Leadership with development and management
- Work with Technology department to troubleshoot systems and/or application problems.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
FACILITY ADMINISTRATOR
DaVita Washington Heights
10.2020 - 09.2021
- Demonstrate the ability to maintain an organized electronic and paper filing system
- Financial targets to include Profit and Loss, labor costs, supply cost/Expenditure
- Demonstrates attention to detail, accuracy and precision
- Analytical and organizational problem solving, critical thinking, time management and conflict resolution skills
- Assure clinic follows all Federal, State, and Local laws and Regulations
- Excellent verbal and written communication skills necessary to communicate with all level of staff and a patient populations composed of diverse cultures and age groups.
- Responsible for training all Dialysis Nurses and Technicians on policies and procedures.
- Trainor/Auditor for Infection Control Policy and Procedures for 3 Dialysis Clinics
GROUP FACILITY ADMINISTRATOR
DAVITA COMPREHENSIVE RENAL CARE
02.2019 - 09.2020
- Manage 3 facilities in the area simultaneously
- Managed Care Organization
- Responsible for training all Dialysis Nurses and Technicians on Policy and Procedures.
- Trainor/Auditor on Infection Control policy and procedures
- Preceptor for Reverse Osmosis Systems for Dialysis
- Master Cannulator
Dialysis Adjunct/Instructor
Moraine Valley Community College
08.2018 - 02.2020
- Managed classroom effectively to maintain a positive learning environment for all students.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Providing Clinical and Class room training internship
FACILITY ADMINISTRATOR
DAVITA COMPREHENSIVE RENAL CARE
06.2018 - 02.2019
- Successfully manage + 3 MM P&L, a team of 50 employees and a patient panel of over 300
- Deliver consistent financial results Month over Month
- Maintain day to day Operations
- Oversee Clinical and Administrative Operation
- Culture Ambassador
- Opened a Denovo- New Center in conjunction with CMS Guidelines
- Strong customer service and empathy skills
- Managed personnel matters, including hiring, onboarding, evaluations, training and promotions.
DIALYSIS TECHNICIAN PRECEPTOR/INSTRUCTOR
DAVITA COMPREHENSIVE RENAL CARE-MUNSTER
09.2013 - 06.2018
- Leads the development and implementations of CMS performance improvement guidelines within the clinic
- Establish work procedures and schedules to keep track of the daily work of clerical and clinical staff
- Provide Leadership and support for the Management of Quality Control, Patient Experience, and external regulatory activities
- Clinical Auditor,- to maintain Clinical Outcomes, enforce OSHA Guidelines
- Monitors trends and analyzes all performance improvement data, including medical staff peer review
- Assures all education of all entities and staff within the organization on the principles tools and concepts to support performance improvement, patient and staff safety.
Education
CERTIFIED NEPHROLOGY TECHNICIAN - NEPHROLOGY -
Prairie State College
01.2006
HIGH SCHOOL DIPLOMA -
ThornWood High School
06.1996
Skills
- Value Based Care Operations Management
- Medicare Advantage
- Strategic Planning
- Project Management
- Clinic Operations
- Quality Improvement
- Leadership and Team Building
- State Certified Trainer
- Coaching and Mentoring
- Trained over 250 students/employees/coworkers
- CPR Instructor/Trainor
Certification
- State Board Dialysis Technician
- CPR Certification/I instructor
- Bonent Certified All states. 2007-2021
Accomplishments
- Successfully closed out fiscal year 2023 as a 4.5 Star rating for Chen Med Center.
- Pass Centers for Medicaid and Medicare Services State Audits with zero deficiencies for more than 1 Center
- Promoted to Training Center
- 3 consecutive Service Excellence Awards
- Successfully opened a New Dialysis Center Per Centers for Medicaid Services Guidelines
- Exceeded Growth Goal by 125% favorability
- Adjunct Dialysis Instructor Moraine Valley college
Awards
- Service Excellence Award: Fall 2011, Fall 2015, Spring 2018
- Continuous Improvement: Spring 2016
- Accountability: Spring 2017
- Shining Star: 2019
Community Service
- Feeding the Seniors 2021-present
- Volunteer at Calumet Park Community Center
Additional Information
UI Health -June-August 2017- Trained 60 employees on Hemodialysis and Peritoneal Dialysis
Timeline
Member Services Specialist
Homeward Health
08.2024 - Current
Outbound Contractor Caller
Homeward Health
08.2024 - Current
DIRECTOR OF OPERATIONS
Chen Med
10.2021 - Current
FACILITY ADMINISTRATOR
DaVita Washington Heights
10.2020 - 09.2021
GROUP FACILITY ADMINISTRATOR
DAVITA COMPREHENSIVE RENAL CARE
02.2019 - 09.2020
Dialysis Adjunct/Instructor
Moraine Valley Community College
08.2018 - 02.2020
FACILITY ADMINISTRATOR
DAVITA COMPREHENSIVE RENAL CARE
06.2018 - 02.2019
DIALYSIS TECHNICIAN PRECEPTOR/INSTRUCTOR
DAVITA COMPREHENSIVE RENAL CARE-MUNSTER
09.2013 - 06.2018
CERTIFIED NEPHROLOGY TECHNICIAN - NEPHROLOGY -
Prairie State College
HIGH SCHOOL DIPLOMA -
ThornWood High School
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