Altynai Isaeva
Summary
A highly skilled and dedicated professional with extensive experience in customer service, dispatching, human resources, and operational management. Demonstrated expertise in managing complex, high-pressure situations, ensuring operational efficiency, and fostering positive relationships with clients, drivers, and team members. Proficient in utilizing dispatch software, GPS tracking systems, and adhering to industry regulations. Known for strong organizational skills, exceptional multitasking abilities, and a proactive approach to problem-solving. Multilingual, fluent in English, Russian, and Kyrgyz, with additional proficiency in Turkish, Uzbek, and Kazakh. Adept at navigating diverse environments and quickly adapting to new technologies and regulations.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
HR and Onboarding Specialist
Vista Trans Holding Inc
Lake in the Hills, IL
05.2024 - Current
- Develop and execute HR strategies that align with business objectives, ensuring legal compliance with labor laws
- Lead recruitment, onboarding, and employee training programs, ensuring a smooth transition for new hires
- Provide guidance on performance management, employee relations, and retention strategies
- Maintain accurate employee records and ensure data integrity across HR systems
- Facilitate safety programs and uphold compliance with OSHA and other workplace safety regulations
- Oversee the administration of employee benefits, including 401(k), wellness programs, and corporate insurance plans.
Customer Service Associate, HR Manager, and Head Dispatcher
Bruin Xpress Inc
Holland, IL
09.2022 - 06.2023
- Managed dispatch operations by tracking shipments, ensuring timely deliveries, and providing real-time updates to customers
- Coordinated with drivers and customers to resolve issues, ensuring all shipments met client expectations
- Led recruitment efforts, conducted interviews, and managed the onboarding process for new drivers
- Monitored and maintained accurate driver logs, BOLs/PODs, and other shipment-related documentation
- Assisted in managing HR functions, including compliance with labor laws and employee performance evaluations.
Dispatcher
ACE Trans Inc
Sioux Falls, SD
01.2022 - 09.2022
- Assigned loads to drivers, ensuring efficient route planning and timely deliveries
- Maintained accurate records of driver activity, ensuring documentation was complete and up to date
- Worked closely with customers to address inquiries and resolve delivery-related concerns
- Provided support to drivers, troubleshooting issues and providing solutions as needed to ensure safe and timely delivery.
Guest Service Associate
Norwegian Cruise Line
Miami, FL
06.2016 - 11.2021
- Provided concierge services to non-English-speaking guests, managing special requests and ensuring high satisfaction levels
- Assisted in organizing group events, making travel arrangements, and translating for guests
- Worked cross-functionally with different departments to coordinate dining, excursions, and entertainment for international guests
- Supported emergency and safety operations, including providing assistance with customs, immigration, and medical services.
Dispatcher
Tessil Logistics
Chicago, IL
08.2020 - 03.2021
- Scheduled and tracked shipments, ensuring timely delivery and compliance with safety regulations
- Communicated with drivers to provide route information and resolve any issues encountered during transport
- Utilized industry platforms such as Amazon, DAT, and UPS to manage logistics operations
- Ensured that all shipments were delivered in accordance with company policies and customer expectations.
International Coordinator & Translator / Tour Leader
Pegas Touristik
03.2013 - 06.2016
- Led international tours and managed logistics for groups, ensuring smooth travel experiences
- Negotiated with hotels and suppliers for competitive rates and favorable conditions for tours
- Coordinated client bookings, managed schedules, and provided on-site support for international groups
- Trained and mentored new team members, ensuring high standards of service and customer care.
Customer Service, Union Associate
AAFES, Bagram Air Field
10.2011 - 10.2012
- Processed customer transactions, including payments, refunds, and Western Union services
- Delivered excellent customer service in a fast-paced, high-volume environment
- Managed a cash float and ensured the accuracy of financial transactions.
Education
Master of Business Administration (MBA) -
Kyrgyz State Technical University
01.2011
Bachelor of Business Administration (BBA) -
Kyrgyz State Technical University
01.2009
Skills
- Customer Service Excellence:
- Skilled in managing customer expectations, resolving concerns, and ensuring satisfaction in fast-paced settings
- Dispatch Operations: Expertise in coordinating and optimizing logistics, including shipment tracking, route planning, and regulatory compliance
- Human Resources Management: Proficient in recruiting, onboarding, performance evaluation, and employee engagement strategies
- Problem-Solving & Decision Making: Ability to address and resolve operational challenges promptly to ensure deadlines and service quality are met
- Multitasking & Time Management: Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
- Turkish, Uzbek, Kazakh (Basic Understanding)
- My experience from logistics to customer service and HR management, coupled with my multilingual abilities and strong organizational skills, make her a highly valuable asset in roles requiring operational oversight, customer relations, and team leadership
Certification
- The Basics of Rail Intermodal
- Trucking 101
- Basics of Third-Party Logistics (3PL)
- Fuel Buying: Seven Steps to Best Practices in Transportation, CPR & First Aid Certification
- Compliance and Privacy Training Personal & Professional Development
- Basic Safety Training: Personal Survival Techniques, Fire Prevention, and Fire Fighting
- Security Awareness: Crowd Management, Personal Safety, and Social Responsibilities
Timeline
HR and Onboarding Specialist
Vista Trans Holding Inc
05.2024 - Current
Customer Service Associate, HR Manager, and Head Dispatcher
Bruin Xpress Inc
09.2022 - 06.2023
Dispatcher
ACE Trans Inc
01.2022 - 09.2022
Dispatcher
Tessil Logistics
08.2020 - 03.2021
Guest Service Associate
Norwegian Cruise Line
06.2016 - 11.2021
International Coordinator & Translator / Tour Leader
Pegas Touristik
03.2013 - 06.2016
Customer Service, Union Associate
AAFES, Bagram Air Field
10.2011 - 10.2012
Master of Business Administration (MBA) -
Kyrgyz State Technical University
Bachelor of Business Administration (BBA) -
Kyrgyz State Technical University
- The Basics of Rail Intermodal
- Trucking 101
- Basics of Third-Party Logistics (3PL)
- Fuel Buying: Seven Steps to Best Practices in Transportation, CPR & First Aid Certification
- Compliance and Privacy Training Personal & Professional Development
- Basic Safety Training: Personal Survival Techniques, Fire Prevention, and Fire Fighting
- Security Awareness: Crowd Management, Personal Safety, and Social Responsibilities
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