Aluel Amath
Seattle,WA
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Amazon
Seattle, WA
08.2021 - Current
- Secured items in truck by strapping over protective padding.
- Operated forklifts to transport materials safely and efficiently.
- Used digital database to keep records of units and stock moved.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Utilized RF scanners to track inventory movement within facility.
- Executed proper disposal methods of hazardous materials.
- Conducted regular safety checks on equipment and workspaces.
- Used scanners to track parcel information, condition or receipt.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Maintained accurate records of received and shipped goods.
- Adhered to safety guidelines during all warehouse tasks.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Packed, sealed, and labeled products for shipment.
- Assisted in training new employees on warehouse procedures.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Recognized defective material and reported issues to management.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Maintained stock levels in accordance with company policies.
- Performed cycle counts to maintain accurate inventory records.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Identified discrepancies between physical count and computer data.
- Inspected damaged goods prior to disposal or return to vendor.
Customer Service Representative Team Lead
Safeway
Seattle, WA
04.2017 - 04.2020
- Researched and prepared reports required by management or governmental agencies.
- Implemented efficient office procedures to maximize productivity and organization.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Provided ongoing professional development opportunities for employees.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Computed balances, totals or commissions to support accounting team.
- Created a positive work environment by addressing conflicts promptly and fairly.
- Prepared performance reports for upper management to assess department progress.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed daily operations, scheduling, and assigning tasks for office staff.
- Oversaw employee performance evaluations, providing feedback and setting goals.
- Streamlined inventory management systems for better tracking of office supplies usage.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Conducted team meetings to address issues, share updates, and motivate staff.
- Maintained confidentiality of sensitive documents and information at all times.
- Analyzed financial activities of department to share budgetary input with managers.
- Developed departmental budgets and monitored expenditures throughout the year.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Promoted sale items and special offers to increase revenue opportunities.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
- Collaborated with team members to address customer concerns or requests.
- Handled returns and exchanges according to company policies.
- Handled customer complaints professionally escalating issues when necessary.
- Counted inventory regularly to ensure adequate stock levels on shelves.
- Utilized store's POS system to complete transactions efficiently.
- Offered customers carry-out service at completion of transaction.
- Managed cash drawer, balancing daily receipts and deposits.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash registers, ensuring accurate transactions and customer satisfaction.
- Maintained work area and kept cash drawer organized.
- Followed proper opening/closing procedures for cashier station security.
- Cross-sold complementary products increasing average transaction value.
- Maintained clean and organized work area for efficient operations.
- Analyzed product labels and purchase orders to verify shipment content accuracy.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Transported materials to processing and shipping using conveyors, pumps and hand trucks.
- Assisted with the implementation of process improvements initiatives.
- Stored finished products in labeled cartons and recorded location.
- Trained new employees in weighing, measuring, and recordkeeping procedures.
- Ensured proper storage conditions for materials and samples.
- Verified shipment documentation against physical inventory counts.
- Safely operated warehouse equipment such as scales, pallet jacks, etc.
Education
Associate of Applied Science - Computer Science
North Seattle Community College
Seattle, WA09-2027
Skills
- Warehouse Organization
- Order Fulfillment
- Quality Control
- Cycle counting
- Shipping and receiving
- Storage Organization
- Material Handling
- Order Preparation
- Warehouse Operations
- Supply Ordering
- Loading and unloading
- Shipment Palletization
- Heavy Equipment Operation
- Inventory Tracking
- Microsoft Outlook
- Inventory Management
- Attention to Detail
- Equipment Troubleshooting
- Basic Mathematics
- Packaging and Labeling
- Health and Safety Regulations
- Safety Protocols
- Warehouse Safety
- Picking and Packing
- Cleaning and Organizing
- Problem-Solving
- Material Safety Data Sheets
- Deadline Adherence
- Cycle Counts
- Receiving and Processing Shipments
- Damage Reports
- Heavy Lifting
- Clear Communication
- Complex Problem-Solving
- Pallet Jacks
- Product Management
- Stacking and Staging
- Sorting and Labeling
- Able to lift and carry [Number] lbs
- Stock control
- Delivery Scheduling
- Warehouse auditing
- Self-Motivated and Disciplined
- Hazardous Materials Handling
- Dock leveling
- Safety Training
Timeline
Warehouse Worker
Amazon
08.2021 - Current
Customer Service Representative Team Lead
Safeway
04.2017 - 04.2020
Associate of Applied Science - Computer Science
North Seattle Community College