Aluel Bol
Antioch,TN
Summary
Dynamic Patient Care Technician and Customer Service Representative with a proven track record at TriStar Centennial Medical Center. Excelled in vital signs monitoring and delivering compassionate care, enhancing patient satisfaction significantly. Demonstrated exceptional conflict resolution skills at Walgreens, fostering customer loyalty. Certified in CPR, blending technical proficiency with empathetic patient and customer interactions.
Overview
2
2
years of professional experience
Work History
Patient Care Technician
TriStar Centennial Medical Center
05.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Customer Service Representative
Walgreens
10.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Antioch High
05-2021
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
Timeline
Patient Care Technician
TriStar Centennial Medical Center
05.2023 - Current
Customer Service Representative
Walgreens
10.2022 - 04.2023
High School Diploma -
Antioch High
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