Adrianna Luna
Arleta,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Frontline Member Associate
Sam's Club
05.2022 - 10.2023
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Assisted in training new team members, ensuring they were well-equipped to uphold company standards and provide excellent service.
- Managed customer relations through communication and helpful interactions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Sales Associate
Carters Oshkosh
03.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Manager
Carters Oshkosh
09.2021 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built relationships with customers and community to establish long-term business growth.
Education
Arleta High School
Arleta, CA06.2019
Skills
- Active Listening
- Product Knowledge
- Positive Attitude
- Time Management
- Problem Solving
- Multitasking Abilities
- Task Prioritization
- Goal Oriented
Languages
Spanish
Limited Working
Timeline
Frontline Member Associate
Sam's Club
05.2022 - 10.2023
Sales Manager
Carters Oshkosh
09.2021 - 02.2022
Sales Associate
Carters Oshkosh
03.2021 - 05.2023
Arleta High School