Alundra Pettigrew
Memphis,TN
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. A strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with a determined and decisive nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Finance Specialist
Baptist Memorial Hospital
07.2023 - Current
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in the billing system to enable tracking history and maintain accurate records.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Verified accuracy of billing data and corrected discrepancies.
- Delivered timely and accurate charge submissions.
Receptionist Administrator
State Farm
09.2022 - 07.2023
- Coordinates office activities by professionally handling incoming calls, greeting clients /potential customers, troubleshooting various office equipment issues, and customer complaints, and supporting team members
- Manage calendar events and schedule appointments for agents
- Optimize organizational systems for accounts payable and receivable
- Acted as the first point of contact and set appointments for prospective clients
- Organized spaces, materials, and catering support for internal and client-focused meetings
- Intake and record deposits and payments
- Acts as liaison for the claims department, assisting with claim handling procedures
- Assist with billing disputes and troubleshoot issues.
Logistics Analyst
Amazon
01.2021 - 01.2022
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
- Processed and entered customer orders into a database and provided proactive customer service for accounts
- Managed and troubleshooted system support functions to set priorities and service level expectations
- Generated documentation and information required for customer shipments.
Sales Associate Team Leader/Marketing Consultant
Chico's
01.2019 - 07.2020
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Interacted with customers to effectively build rapport and lasting relationships
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Accurately processed POS transactions
- Contributed to team objectives in a fast-paced environment
- Riposte customers’ concerns and questions about sizing accessories and merchandise care.
Inventory Control Support Specialist
TJX
05.2018 - 12.2018
- Completed daily cycle counts to maintain the accuracy of records
- Maintained inventory count, tracked usage, and documented variances
- Kept merchandise moving smoothly and accurately from the stockroom to the sales floor
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Troubleshoot incoming calls to resolve client orders.
Sales Associate
Bookstore Brokers
08.2017 - 10.2017
- Interacted with customers to effectively build rapport and lasting relationships
- Communicated with customers to understand their needs and recommend appropriate solutions
- Helped resolve client problems quickly with superior customer service
- Demonstrated product features, answered questions, and persuasively overcame objections
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Kroger
10.2015 - 04.2016
- Provided customers with support about products to aid in the benefits of selecting the best options for the individual
- Provided first-rate service to all customers and potential customers
- Processed store refunds and exchanges for customer satisfaction
- Interacted with customers to assess needs and recommendations and upsell.
Education
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TN12.2023
Bachelor of Professional Studies - Business Marketing
The University of Memphis/ University College
Memphis, TN05.2019
Skills
- Product Promotions
- Troubleshoot Equipment
- Sales trends
- Organization and Time management
- Proficient in Microsoft Word, PowerPoint, & Excel
- Merchandising
- Correspondence and Office Documents
- Payment Collection
- Administrative Updates
- Sales Management
- Document Scanning and Digitization
- HR Documentation Management
- Financial Statements
Certification
AdWords Fundamentals, It covers topics such as the benefits of online advertising, AdWords processes, and best practices for campaign management. The specialty exams include search, display, mobile, video, and shopping., April 2018
Timeline
Finance Specialist
Baptist Memorial Hospital
07.2023 - Current
Receptionist Administrator
State Farm
09.2022 - 07.2023
Logistics Analyst
Amazon
01.2021 - 01.2022
Sales Associate Team Leader/Marketing Consultant
Chico's
01.2019 - 07.2020
Inventory Control Support Specialist
TJX
05.2018 - 12.2018
Sales Associate
Bookstore Brokers
08.2017 - 10.2017
Sales Associate
Kroger
10.2015 - 04.2016
Bachelor of Science - Health Sciences
University of Memphis
Bachelor of Professional Studies - Business Marketing
The University of Memphis/ University College