Alva Cabezas
Queens,United States
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
9
9
years of professional experience
Work History
Cashier
Nordstrom
02.2020 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Surgical Coordinator
Dr Mason
01.2019 - 04.2021
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Reviewed medical histories and current information to provide accurate information to surgeons
- Checked patients in and out and collected payments
- Verified insurance coverage and obtained pre-authorizations
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Placed new supply orders, managed inventory and restocked clerical spaces
Cashier
Guardiola Pharmacy
11.2018 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Supported operations with filing, copying and faxing.
- Assisted pharmacy staff with preparing medications and filling orders.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Worked flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
Head Cashier
Home Depot
02.2013 - 03.2015
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Resolved escalated customer disputes with special actions such as discounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Helped customers complete purchases, locate items and join reward programs
- Answered customer questions and helped find specific items
- Facilitated and logged store opening, closing and shift changes
Education
Associate of Science - Nursing
ASA College
Brooklyn, NY06.2023
High School Diploma -
Long Island City High School
Long Island City, NY06.2010
Skills
- Maintaining Quality Assurance Standards
- Feedback Acceptance
- Billing and Invoicing
- Work Task Prioritization
- Workstation Setup and Breakdown
- Price Verifications
- Schedule Management
- Store Organization
- Cash Drawer Operations
- Bank Balancing
- Credits and Refunds
- Cash Register Operation
- Cooperative Attitude
- Customer Satisfaction
- Gift Wrapping
- Upselling Products and Services
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Office Management
- Customer Loyalty
Languages
Spanish
Full Professional
Timeline
Cashier
Nordstrom
02.2020 - 09.2022
Surgical Coordinator
Dr Mason
01.2019 - 04.2021
Cashier
Guardiola Pharmacy
11.2018 - 10.2020
Head Cashier
Home Depot
02.2013 - 03.2015
Associate of Science - Nursing
ASA College
High School Diploma -
Long Island City High School
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