ALVAH COLE
College Station,TX
Overview
5
5
years of professional experience
Work History
Head Bartender
The Angry Elephant
College Station, TX
10.2023 - Current
- As Head Bartender, I was responsible for overseeing daily bar operations while ensuring a positive and productive work environment for staff.
- I managed team schedules, maintained high service standards, and handled conflict resolution to keep morale strong.
- In addition to my on-site duties, I ran the bar's social media accounts-promoting events, engaging with customers online, and helping drive foot traffic through creative and consistent content.
Customer Service Assistant
HEB
Killeen, TX
01.2021 - 08.2023
- Developed customer service strategies to meet customer needs.
- Processed customer payments accurately and timely.
- Troubleshot customer service related issues.
- Collaborated with other departments to resolve customer inquiries.
- Greeted customers in a friendly and professional manner.
- Demonstrated strong problem-solving skills by resolving complex customer complaints in a timely manner.
- Followed up with customers to ensure satisfaction and to resolve any outstanding issues.
- Contributed ideas for improving product features based on customer interactions and feedback.
Babysitter
Sittersitty/Family Friends
Killeen, TX
07.2020 - 07.2022
- Entertained children with fun, educational and physical activities.
- Planned age-appropriate activities to engage children.
- Organized and cleaned toys, games and play areas.
- Maintained clean, neat, and sanitary conditions for children in parents' homes.
- Remained calm when dealing with injuries and emergencies.
- Fed children nutritious meals and snacks.
- Babysat children while parents went on special trips and attended events.
Beauty Advisor
Ulta Beauty
College Station, TX
- Monitored expiration dates on products to ensure freshness and safety for client use.
- Collaborated with team members to meet sales goals and provide exceptional customer service during high-traffic times or promotional events.
- Demonstrated proper usage of various beauty tools such as brushes, sponges, and eyelash curlers for optimal product application.
- Provided professional advice on best methods for at-home hair color application or removal of stubborn makeup products.
- Handled customer inquiries via phone or email regarding product availability or usage tips for online shoppers.
- Greeted customers warmly upon arrival, creating welcoming atmosphere conducive to positive shopping experiences.
Timeline
Head Bartender
The Angry Elephant
10.2023 - Current
Customer Service Assistant
HEB
01.2021 - 08.2023
Babysitter
Sittersitty/Family Friends
07.2020 - 07.2022
Beauty Advisor
Ulta Beauty
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