Alvaro Astorga
Tucson,Az
Summary
Leader with over 10 years of experience in financial services, recognized for exceptional people management skills. Selected to represent over 480 employees at the Peregrine Global Leadership Institute in 2024. Proven ability to foster trust and develop inclusive, high-performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loan Servicing Supervisor
Vantage West Credit Union
Tucson, Az
09.2024 - Current
- Established a high-performing team of five through clear leadership in a dynamic loan servicing environment.
- Resolved escalated member issues promptly while maintaining composure under pressure.
- Trained and coached team members on service and communication, enhancing performance and confidence.
- Ensured compliance standards were met without compromising speed or service quality.
Interim Executive Assistant to the CEO
Vantage West Credit Union
Tucson, Az
01.2023 - 05.2025
- Selected by CEO to deliver executive support during critical periods, managing confidential tasks.
- Organized Board meetings and leadership schedules, ensuring effective communication.
- Created executive reports, agendas, and sensitive documents with high accuracy.
- Supported high-impact projects and events through strategic planning and time management.
Loan Servicing Analyst
Vantage West Credit Union
Tucson, Az
09.2021 - 09.2024
- Resolved complex cases involving SCRA benefits and hardship requests with efficiency and precision.
- Investigated credit report issues through thorough research and diligent follow-up.
- Fostered interdepartmental relationships to enhance collaboration and problem-solving capabilities.
- Identified member needs swiftly, delivering practical solutions effectively.
Loan Servicing Specialist
Vantage West Credit Union
Tucson, Az
05.2021 - 09.2021
- Processed high volumes of payments on time across multiple systems with high accuracy.
- Resolved member concerns through clear and professional communication.
- Addressed inquiries regarding titles, insurance claims, and loan-related issues.
- Completed payoffs, releases, and curtailments with meticulous attention to detail.
Loss Mitigation Specialist
Vantage West Credit Union
Tucson, Az
04.2019 - 05.2021
- Executed over 150 daily calls to assist members in avoiding charge-offs and repossessions.
- Reviewed financial information to recommend tailored repayment options and facilitate loan adjustments.
- Collected income and credit data to evaluate borrower situations effectively.
- Balanced empathy while achieving delinquency targets and fostering member trust.
Life Insurance Broker (Self Employed)
SOL Financial Partners
Tucson, Az
05.2016 - Current
- Managed portfolio of over 120 clients, delivering customized life insurance and retirement planning solutions.
- Trained and mentored team of four full-time independent agents and one part-time assistant in sales techniques and compliance.
- Mastered prospecting strategies to convert leads into appointments and foster long-term client relationships.
- Maintained consistent follow-up and relationship management to enhance client satisfaction and policy retention.
Area Manager
GC Services
Tucson, Az
08.2011 - 05.2016
- Ensured team performance met organizational policy and regulatory compliance standards.
- Trained and coached staff to enhance skills and increase productivity.
- Directed collections on defaulted student loans, including execution of wage garnishments.
- Achieved performance goals while delivering ethical and respectful service.
- Provided evaluations to facilitate employee growth through constructive feedback.
Education
Leadership Institute -
Peregrine Global / GoWest Credit Union Association
01.2024
Skills
- Coaching and mentoring
- Effective communication
- Conflict resolution
- Emotional intelligence
- Ethical leadership
- Leadership development
- Team building and development
- Loan compliance
- Payment processing
- Risk assessment
Languages
Spanish, English
Certification
- Life Producer State License, Arizona (Active as of 2016) NPN - 18049632
Timeline
Loan Servicing Supervisor
Vantage West Credit Union
09.2024 - Current
Interim Executive Assistant to the CEO
Vantage West Credit Union
01.2023 - 05.2025
Loan Servicing Analyst
Vantage West Credit Union
09.2021 - 09.2024
Loan Servicing Specialist
Vantage West Credit Union
05.2021 - 09.2021
Loss Mitigation Specialist
Vantage West Credit Union
04.2019 - 05.2021
Life Insurance Broker (Self Employed)
SOL Financial Partners
05.2016 - Current
Area Manager
GC Services
08.2011 - 05.2016
Leadership Institute -
Peregrine Global / GoWest Credit Union Association
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