Alvaro Bastidas Jr.

Responsible for the in-store experience, fostering relationships, training at the store/district level, and promoting Amazon and its brands through customer interactions.

• Increased market share by identifying and capitalizing on emerging market trends.
• Streamlined internal processes, enhancing operational efficiency and reducing costs by revamping retail store reporting.
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Built brand awareness in S FL Region and increased penetration with proactive strategies (promotions)
• Leveraged data analytics tool (Qualtrics XM) to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
• Coached sales team members, across 80 retail stores, in effective selling strategies and closing techniques
• Led sales team training initiatives to improve product knowledge, performance and increased revenue generation.
• Achieved monthly sales targets consistently by pursuing new business.
• Improved sales strategies with integration of data analytics, enabling more targeted and effective marketing efforts.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• Developed comprehensive training materials to facilitate smooth transitions during technology rollouts for clients.
• Evaluated emerging technologies to stay ahead of industry trends, ensuring optimal service offerings for clients.
• Collaborated with team members to achieve monthly sales targets.

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential B2B customers.

• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Trained over 200 new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
• Maintained company's visual merchandise standards through inventory management and planograms.
• Featured in Marketing Ad Campaign at the National.