Alvaro Botello
Albuquerque
Summary
Results-oriented Direct Support Staff with a proven track record of providing exceptional care and support to clients. Skilled in medication management, community resource navigation, and collaborating with interdisciplinary teams. Known for adhering to safety protocols and actively participating in training sessions to enhance knowledge base. A patient and empathetic team player with excellent problem-solving and customer service skills. Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction. Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Skilled at efficiently seating guests and taking reservations, as well as managing staff and maintaining a clean and safe dining area.
Overview
5
5
years of professional experience
Work History
Patient mobility tech
Presbyterian Rust Medical Center
Albuquerque
09.2025 - Current
- Assist therapy and inpatient staff with patient care as directed
- Assists with activities of daily living such as personal hygiene (shaving, mouth care, foot care, peri care, and bathing) positioning and ambulating
- Assist with patient mobility, lifting, and transfers to proactively mobilize patients to prevent de conditioning
- Participates in quality, safety, and care experience initiatives and goals
- Provides for a safe environment and safe delivery of care
- Transports patients and documents action in patient record
- Assist in maintaining nursing unit cleanliness and orderliness
Receptionist
Dermani med spa
04.2025 - 08.2025
- Greeted and assisted an average of 50+ clients and visitors daily, creating a welcoming and professional first impression.
- Answered multi-line phone systems, directed calls appropriately, and handled inquiries with efficiency and courtesy.
- Scheduled appointments, managed calendars, and coordinated meeting logistics to ensure smooth office operations.
- Maintained front desk security by following procedures and monitoring visitor logs and access.
- Resolved customer or client concerns promptly and professionally, enhancing overall satisfaction.
- Maintained a clean, organized, and professional reception area to uphold the company's image.
Direct support staff
Advantage Communications
Albuquerque
03.2024 - 12.2024
- Monitored medications for accuracy of dosage amounts and frequency of administration.
- Actively participated in staff training sessions designed to improve knowledge base of current practices.
- Supported clients in accessing community resources such as housing assistance programs, job placement services and educational opportunities.
- Collaborated with other team members including case managers, medical professionals and family members.
- Adhered to safety protocols such as proper body mechanics when transferring clients from wheelchairs or beds.
- Provided high-quality patient care, ensuring comfort, safety, and adherence to individualized care plans.
- Assisted with clinical tasks including taking vital signs, recording patient histories, and preparing patients for examinations.
- Assisted with patient mobility, personal hygiene, and daily living activities in both clinical and residential settings.
- Responded promptly to patient calls and emergencies, applying appropriate care protocols and escalating when necessary.
Host/Cashier
Chilis
Albuquerque
03.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported needs of -person wait staff who attended to specific needs of countless customers daily for Chili's restaurant with social relevancy and intentionality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
Host/Cashier
Bubba's 33
Albuquerque
10.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
Retail Sales Associate
Aeropostale
Albuquerque
07.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers & promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier/Customer Service
Dunkin' Donuts
Albuquerque
01.2021 - 07.2021
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High school diploma -
El Dorado High School
Albuquerque, NMSome college -
University of New Mexico
Skills
- Strong interpersonal and communication skills
- Friendly and professional phone etiquette
- Conflict resolution and de-escalation
- Active listening and empathy
- Bilingual or multilingual communication
- Appointment scheduling and calendar management
- Efficient multitasking in fast-paced environments
- Cash handling
- Collaborative team player
- Punctual and reliable work ethic
- Adaptability to changing workflows
- Strong problem-solving skills
- Willingness to learn new procedures and systems
Timeline
Patient mobility tech
Presbyterian Rust Medical Center
09.2025 - Current
Receptionist
Dermani med spa
04.2025 - 08.2025
Direct support staff
Advantage Communications
03.2024 - 12.2024
Host/Cashier
Chilis
03.2023 - 06.2023
Host/Cashier
Bubba's 33
10.2022 - 12.2022
Retail Sales Associate
Aeropostale
07.2021 - 09.2021
Cashier/Customer Service
Dunkin' Donuts
01.2021 - 07.2021
High school diploma -
El Dorado High School
Some college -
University of New Mexico